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Superwide Desk Mat
Superwide Desk Mat
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First off I wanted to say that Massdrop is not the one shipping these orders, so all of the blame is on us.
Our shipping team is tiny, and honestly we were not prepared for the amount of orders this drop received. We also encountered some shipping delays from China due to Customs. Once we received the shipment, we started to sort and package the desk mats, but we were slow and inefficient.
All packages will be shipped by Wednesday, though most will be done by today. If you guys have any questions please ask.
Again, I want to say how sorry I am about the delay.
I, for one, am glad that you responded the way you did. Instead of passing the buck you owned up to your mistake. Massdrop has become a very huge community in, relatively, a short period of time. I hope this doesn't stop you from working with Massdrop with this and other products in the future.
That being said, I appreciate you being forthcoming about everything and hopefully this experience will help you deal with larger orders -- from Massdrop or elsewhere. I was disappointed the item was late, but honestly that's A-OK with me. How you handled it and your response is much more meaningful to me. Hopefully you can get everything shipped out based on your revised schedule.
Thanks for the update, it is appreciated.
So the original UPS tracking number I was sent is still valid?
Yes! No change in tracking numbers.
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