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Showing 1 of 128 conversations about:
tickelson
22
Jul 6, 2018
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Urgh just received from last drop and damaged USB port on the PCB. Sad thing is everything was packaged really nicely, so this is probably a QA issue at the factory? No response from support yet...
tickelson
22
Jul 10, 2018
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tickelsonDay 6 - a response from support!
The same form letter that was already sent
Massdrop do you want me to chargeback this or what???
The same form letter that was already sent
Massdrop do you want me to chargeback this or what???
doubledd
17
Jul 10, 2018
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tickelsonI'm not affiliated with massdrop, but I was able to get a response for my problem in three days. Have you tried clicking "Contact Support" underneath "My Transactions" -> "Delivered"
tickelson
22
Jul 10, 2018
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doubleddThanks - yeah i've got an official thread/ticket open with them via the route you described, but only manage to get form letters for response. Just doubling down on the active drop thread to try and gather attention elsewhere...
Duncan
3731
Jul 11, 2018
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tickelsonHey there. We see you. Sorry it's taken a while to get back to you. The support team is addressing it now. :)
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