Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 123 conversations about:
washington_irving
69
Mar 29, 2018
bookmark_border
i just received notice that after having placed my order, this drop was canceled. why?
Mar 29, 2018
Fatalruin
194
Mar 29, 2018
bookmark_border
washington_irvingMy order was cancelled as well. I'm wondering if it's the whole drop or specific orders.
Mar 29, 2018
washington_irving
69
Mar 29, 2018
bookmark_border
Fatalruini was told by customer service that it was only specific orders but i was not given an explanation as to which orders or why.
Mar 29, 2018
Fatalruin
194
Mar 30, 2018
bookmark_border
washington_irvingThanks for the info. It would be nice to have an official response as to why this happened.
Mar 30, 2018
washington_irving
69
Mar 30, 2018
bookmark_border
Fatalruinagreed. i sent a follow-up email seeking details but i have not heard a response--nor do i expect one. perhaps if you (and anyone else whose order was canceled) writes asking for information we might get a substantive answer.
Mar 30, 2018
enord
19
Mar 30, 2018
bookmark_border
washington_irvingMy order was also cancelled. It would be nice to figure out why. I'm guessing they preemptively placed an order with the vendor and too many people signed up.
Mar 30, 2018
washington_irving
69
Mar 30, 2018
bookmark_border
enordwell, as i said, perhaps if enough of us inquire, we may actually get a meaningful answer--although maybe i'm just being naive. this was my first purchase from massdrop and i have to say the experience has not inspired me to buy from them again.
Mar 30, 2018
wowitzseale
1
Mar 30, 2018
bookmark_border
washington_irvingI also had my order cancelled, and I'm quite sad that it was, since I actually really like the way the keycaps look here. it's also coincidentally my first massdrop. Really hope we get to find out what happened.
Mar 30, 2018
wowitzseale
1
Mar 30, 2018
bookmark_border
enordHow early did you sign up?
Mar 30, 2018
Hammiecat
1
Mar 30, 2018
bookmark_border
wowitzsealeThis was my first massdrop aswell, I’m disappointed my order was cancelled.
Mar 30, 2018
washington_irving
69
Mar 31, 2018
bookmark_border
wowitzsealehave you sent a message to customer service inquiring about the cancellation?
Mar 31, 2018
wowitzseale
1
Mar 31, 2018
bookmark_border
washington_irvingOh, I haven't, I'll go do that now.
Mar 31, 2018
washington_irving
69
Mar 31, 2018
bookmark_border
Hammiecat have you sent a message to customer service inquiring about the cancellation?
Mar 31, 2018
View Full Discussion
Related Products