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Tasselhoff
523
Jun 6, 2015
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Still waiting for mine to turn up from the last Drop, 19 days and counting since shipping notification. Looks like DHL have lost it (they have definitely lost the tracking for it), still waiting on Customer Services to get back to me about where to go from here. I hope Massdrop isn't going to abandon it's customers in cases of missing items!
Jun 6, 2015
erredierre
1
Jun 6, 2015
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TasselhoffHello Tasselhoff, I am haveing problems with my Embassy Pen. DHL track page says "held at customs" here in Belgium. May they confiscate the pen? I am so afraid to lose all, pen and what I paid for. Please let me know if you have the same problem. Thanks
Jun 6, 2015
BjornK
1
Jun 6, 2015
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TasselhoffSeems I'm in that same boat. It shows as 'shipped' on May 15th, complete with tracking. Up until at least June 2nd, it was showing as 'on route to DHL E-Commerce', which leads me to believe DHL didn't even get the physical package from MD... Now the tracking number gives a 'does not exist' error on DHL's page. I'm in the Netherlands.
I contacted support on, I think monday, but haven't heard back yet. That's a bit annoying to say the least.
Jun 6, 2015
Tasselhoff
523
Jun 6, 2015
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BjornKYes, that's consistent with what has happened to me. It was picked up by DHL, and never even made it to the first stop, "on route to DHL E-Commerce" for about 15 days, then DHL changes it to "sorry but we have lost all the Tracking, hope this doesn't inconvenience you" LOL
Jun 6, 2015
Tasselhoff
523
Jun 6, 2015
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erredierreThey may be looking for you to pay "Duty" on the item. It sucks, I know. I just had to pay $110 GST and Duty for an Item I got from elsewhere. I am fine here as long as the Item is under $400 it will go through. I wouldn't panic too much if I were you, there is no real reason for them to confiscate it, the Pen should be completely legal, there is nothing bad with it. Best of luck with it!
Jun 6, 2015
aerilus
1
Jun 6, 2015
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BjornKwhenever i get stuff shipped with dhl they pass it off to another carrier to bring it to my door and it often disapears before showing up later than I would like
Jun 6, 2015
erredierre
1
Jun 6, 2015
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Tasselhoff110 bucks? Wow! I shouldn't pay no more than 22 Euro's for my pen because the item only pays admistration costs and the value tax. Only if the item value is above the 150 Euro you have to pay import duties. But do you think in the end I am going to get my pen anyway?
Jun 6, 2015
erredierre
1
Jun 6, 2015
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BjornKIk ga contact opnemen met de Belgische douane zelf als mijn pakje is niet sneller dan maandag of dinsdag terecht. Massdrop support zegt alleen dat ze het erg vinden en geduld uitoefenen tot dat de douane de pakje vrij laat. Nooit zoiets meegemaakt.
Jun 6, 2015
Tasselhoff
523
Jun 6, 2015
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erredierreYeah, my Item was over the $400 limit (just) so I had to wear the $110. There is no reason you shouldn't get your pen, it's not a Tactical Pen, it's just an ordinary pen. The only way you will know what the problem is, is to email them or phone them. My Pen has made it through, it's close to delivery now.
Jun 6, 2015
erredierre
1
Jun 6, 2015
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TasselhoffDHL says they have given the package to the Belgian Post, Belgian Post say the Customs hasn' deliver the package to us, who am I supposed to believe?
Jun 6, 2015
Tasselhoff
523
Jun 7, 2015
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erredierreDid you pay using Paypal? That may be my course of action if nothing is done. I think Paypal will refund me over this drop. It's why I use them. Having stuff missing in the post really makes me angry, I had a few months a while back, when 3-4 parcels went missing, and no one would man-up and take responsibility. I hope it turns up and all works out.
Jun 7, 2015
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