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Showing 1 of 80 conversations about:
TECENG
536
TEC Accessories
Aug 24, 2017
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RHPICAYUNE
200
Aug 24, 2017
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TECENGThanks so much Tom, for the update and information on the situation.
I had actually posted a query to Massdrop how and when we could expect an answer to this issue, but you gave a quick and appreciated answer.
Rhpicayune
Testshoot
36
Sep 1, 2017
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TECENGIt does look cool, people love mine, would certainly have preferred titanium as stated, but i appreciate the effort you are putting forth here. Wish you the best of luck.
TECENG
536
TEC Accessories
Sep 1, 2017
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TECENGA brief update to all, Massdrop has decided that they will contact their customers to explain the issue and allow us to ship new titanium Triodes directly to their customers. Massdrop will then forward tracking information once we have completed the shipments. There will be no need for customers to return the stainless steel Triodes, customers can keep them. Once again, our deepest apologies and hopefully we can receive the replacement Triodes as scheduled later this month (Spetember).
TECENG
536
TEC Accessories
Sep 17, 2017
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TECENGThought I would post a quick update. The new batch of titanium Triodes were received from the machine shop and sent out for finishing. I hope to get them back within the next week, but no delivery date established just yet. Almost there ...
nfetterly
84
Sep 18, 2017
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TECENGI appreciate the effort and response - I cannot imagine any better way you could have addressed this.
Now I need to order more trits...
Now I need to order more trits...
Testshoot
36
Oct 2, 2017
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nfetterlyit is a cool fob, so that is not a bad problem to have
TECENG
536
TEC Accessories
Oct 5, 2017
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TECENGLatest update (10-5-17): we just received the parts back from the finisher and are packaging them now. We received the customer list from Massdrop for the 2 drops that are effected and will be processing the shipments in the coming days. We will not be able to pass the tracking information to Massdrop until they are all completed, and at that point you will be notified by Massdrop with tracking info. You will not hear from us directly, as we do not have your email addresses (you are Massdrop customers, not ours).
We hope to get these all shipped out within the next few days, please be patient as there are a lot of shipments to process. Thank you!
We hope to get these all shipped out within the next few days, please be patient as there are a lot of shipments to process. Thank you!
TECENG
536
TEC Accessories
Oct 10, 2017
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TECENGFinal (?) update (10/10/17): All replacement Triodes have been shipped as of yesterday, whichcovers the two previous drops that were effected. We are exporting the tracking info to Massdrop's list today, so you should be getting tracking info soon. I want to thank everyone for their patience and understanding, and apologize once again for the error. We appreciate Massdrop's cooperation in this issue, and hope to continue offering Triodes in both material versions moving foreward.
Blankman
17
Oct 13, 2017
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TECENGOutstanding service on this and greatly appreciated. I got my replacements yesterday. Thank you very much for handling this replacement in this manner. Kudos to both TEC and Massdrop.
TECENG
536
TEC Accessories
Jan 31, 2019
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Handtree1tritiumkeychains.com
mixglo.com
Several other suppliers, some from China. But the above 2 are most reputable
Handtree1
1
Jan 31, 2019
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TECENGThanks for the super fast reply-sorry you have to deal with angry people-hang tough-you offer great customer service
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After checking our records, the stainless steel units were shipped to Massdrop in the last two campaigns. This covers the most recent event which ended late July, and the prior event which ended at the end of March. We immediately issued a new production run of titanium parts with a rush delivery, and hope to receive them sometime in mid-September from the machine shop. We will then need to get them finished and packaged. We have made Massdrop aware of this situation, and have proposed that we obtain contact info of the customers who participated in the drops so we can take corrective action directly without Massdrop acting as a go-between.
This decision is entirely up to them, it is their platform and we are waiting on a response to determine the next course of action. I ask that you please be patient, as something like this has never occurred before and we are all trying to determine the best way to handle the logistics. Regardless, new parts will not be available for at least 2-3 weeks. I apologize for this situation, we are very concerned as to how this has been allowed to happen, and are taking corrective steps to ensure it will not happen again. But please understand we will make sure everyone who has purchased one of the stainless steel versions will be contacted and be offered a means to have the mistake corrected with minimal effort. We appreciate your understanding, and hope this does not reflect poorly on Massdrop as it was not their error.
Thank you
Tom Clawges Owner, TEC Accessories, Inc.