Technivorm Moccamaster CDGT Coffee Brewersearch

Technivorm Moccamaster CDGT Coffee Brewer

Technivorm Moccamaster CDGT Coffee Brewer

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It’s taken at least 24 hours but I did receive a response to my inquiries. I relutantly decided to try an exchange since there was inventory available at the time of my request. Received replacement yesterday, so far so good. No cracks or leaks. Coffee is noticeably hotter but l‘m no coffee expert... the coffee taste fine but since I’ve been using a $4.00 Mr. Coffee purchased at “Dirt Cheap” for the past 7 years I did not really notice an outstanding difference. I was just happy it arrived undamaged. I had no problem with customer service. Return label sent via email and FedEx shipping was fine. Unless quality control improves I’m not sure this is worth the hassle of damaged merchandise and the time and effort of returning item for refund or replacement. I was not the only one that received a damaged product.
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Well. After waiting far too long to receive this drop, I finally got the Moccamaster in the mail. Beyond excited, I opened up the box, and behold..NO CARAFE. With a massive group coming for the holidays I now have to use a lovely oversized mason jar to brew coffee into. I wish Massdrop support would take these things a little more seriously and expedite a fix when things are clearly broken or missing. I seriously should have just spent the extra few bucks and bought it on Amazon where returns are never an issue. Lesson learned.
Same thing happened to mine, dripped from several spots, from the glass container and maybe from the inside plumbing as well. I sent pictures but haven’t received any messages from the team since Friday.
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My reservoir is cracked also. Got water dripped all over my counter....
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Dcun201
I have the same issue, have you heard anything yet? Thanks
KAWC
Yeah they sent me a return label for a refund since they have no extra inventory for exchanges.
My wife is concerned about not being able to clean the internal water reservoir, where the heating element is. From reading older post I see that there is some concern about this. One post mentioned turning the machine on it’s side and water drained out.... not the most sanitary design, reusing old water unless the designers planed on the water reheating to a high enough temp to make this a mute point.
Just sent coffee maker back for refund. Not sure if I would trust chancing an exchange. Has anyone tried that? Seems like I’m not the only one who’s received damaged merchandise. No guarantee an exchange would fair any better.
Latest email from Massdrop concerning defective coffee maker :
Thanks for reaching out to Massdrop Community Support. I'm sorry that your product arrived that way. I am forwarding your case over to our Returns team to better assist you.
They'll be in touch just as soon as they can. We thank you for your patience. If you have any other concerns or additional information to provide, feel free to reply to this email and they'll follow-up with you once they've had a chance to review your case. Happy Holidays,
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I would be glad to get one that was cancelled
Just received mine but the water reservoir is cracked and leaking water. Anyone else?
Edit: Spoke with a rep and opted for the replacement. Will update again once received.
**A little upsetting to see quite a few others with the same issue**
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JOLT, I’m not sure which brew basket we are suppose to get with this model. I’m just referring to the picture on page 7 in manual.
SRCJ
Ok, looks like the CDGT model we received does not come with the manual three position brew basket, just the automatic which is what I received. So, based on that it looks like everything is in order.
I requested a refund on Sunday after receiving the notice of a delayed shipment. By Sunday night, I received an Email from Massdrop saying my refund was completed and I should have my funds within one to three days. Kudos to Massdrop on my request. My money was redeposited into my account on the third day as promised and Massdrop staff work on a Sunday. I would not hesitate to buy from Massdrop again.
Well good news, I received an update promptly from customer service stating my order is being prepared and will ship shortly. Not long after that I got my email stating it had shipped via FedEx with tracking number. I'm a happy camper. Hopefully this is the same for the rest of you.
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Thanks for the heads up. That's really terrible and I'm sorry to to see that yours was damaged. I checked mine just a little while ago to make sure it was okay and noticed that the box for shipping just has two small pieces of bubble filling to take up the space between the internal product box and the shipping box; however, even with such light protection the shipping box had no signs of abuse or damage and the same held true for the internal product box. I examined all the external parts/pieces to see if there was any visible sign of damage such as yours, and fortunately everything looked "ok". I will fire it up shortly and go through the brew process and see how everything functions. Hopefully it will work properly, but if not I will post back with any problems. Thanks for letting us know so we can be aware. Hopefully you will get a proper replacement without too much delay.
J0LT
Thanks for the update... My packing box was fine. In fact it was packed adequately for shipping. No damage to shipping box or the coffee maker box that was inside. That’s what is confusing. Appears vendor unloaded some defective merchandise. Good luck with yours.
It would be nice to receive this before Christmas, which I originally anticipated considering the ship date. Don't know at this point though. Also, this is a significant purchase even at the reduced price point. Sure I could request a refund, but that's beside the point. The point is we all joined this drop with an expectation of receiving the product as conveyed by the terms and as such, it's not too much to ask that we be kept apprised of the situation. I'm sharing my recent inquiry sent to customer support today. Hopefully they will have some details to share. "So I received the email indicating the order would be delayed but simply put, to say that we'll be notified if the delay will be more than 30 days is not acceptable customer service. There are no details at all to understand why the delay, what the likely delay will be, when we will be notified if the delay will be more than 30 days, just nothing. This is the first time I've used Massdrop and it's not turning out to be a very good experience. This item is a premium product at a premium price, charged up front and yet no word other than a general form-letter email. The worst thing you can do to your customer base is leave them in the dark. I'm sure you must know that nothing can kill customer loyalty faster than hanging someone out to dry, regardless of the price, it's the principle that matters and that principle simply put is "SERVICE". In this case that comes down to communication, plain and simple. I can certainly guarantee one thing - if this turns out to be the type of service I can come to expect if using Massdrop, it will be the last time I participate. Please don't let that be the case, provide your customers with updates, no matter how basic just communicate at the very least. Silence is deadly...it's better to over-communicate than to sit idly by."
I bought this as a gift for Christmas. Will this arrive in time?
ctbarker32
Who knows. Same here. Very disappointed in the lack of real info from Massdrop.
Received email notice today with Drop Status Update - Shipping Delayed, bummer :-(
"Due to an unexpected delay, these orders may ship later than the original estimated ship date. Our apologies for any inconvenience. If we find that the drop is going to be delayed by more than 30 days, we will let you know.If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button on your transactions page and our Community Support Team will be able to help cancel your order up until it is ready for shipment. "
J0LT
I requested a refund.
J0LT
I'd like to know what the delay is exactly. It's seriously disappointing to spend this kind of money on a product and have delays without reasons.
Pretty excited about receiving my unit... but the 1st has now come and gone. Anyone receive shipment notification yet? An item like this should ship on time or earlier.
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:)
SantiagoDraco
Soon (tm)
I got this a few months ago and while it's nice, I wouldn't recommend it over the Bonavita drip machines. This machine retains water after each brew, so every time you brew you start it off with old, stale water. I haven't observed this with the Bonavita machine I have but maybe it does it too. This is due to not fully purging the heating chamber - it sucks water down, heats it, and pumps it back up to the showerhead, and not all the water gets pumped back up. Save your money, get the Bonavita. It works just as well.
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Sorry to say I did not. You could tip the machine upside down every time you're done brewing with it, over the sink, or flush the entire thing before you brew every pot. I would prefer the former, though I would obviously prefer not having to do either. But if you want to clear it out, you gotta dump it out basically. It's a shame the pump system can't clear it all out, but I'm sure it would be difficult to ensure a complete purge of all liquid without some seriously advanced hydraulics or something. But I digress.
yokken
Thank you
I bought the 5 cup Technivorm several years ago. It made great coffee but the orange on/off switch stopped working after a year. The only way to make it brew was to slap the coffee brewer a few times and only then would the on/off switch work. I hope this purchase lasts more than a year.
I have a different version of this coffee maker and its the best money ive ever spent on a coffee maker. Its amazing.. I even purchased a second for a gift! Makes amazing coffee! Do not hesitate!!
How about a 220 volt offer. Seems like a lot of requests for this. Then when you are in New Zealand you can drop in for a coffee (or beer)!
Do not hesitate to purchase this coffee brewer. The complaints about loose parts are bogus because it makes cleaning easy. And, I find no problem with spills when filling coffee mug from carafe. I also find no need to warm the carafe with warm water before using. Equally important, because the brew speed is 5 minutes for 10 cups I find no reason to worry about the lack of an automatic timer. If this is a real problem, just buy a WEMO and control with Amazon Echo. Most importantly, the coffee tastes much better than when I used Mr. Coffee or Cuisinart.
For anyone hesitating because of price let me just add that I have been using my Technivorm Moccamaster for over 20 years now with no repairs needed, although the internal design is basic enough I suspect if they have the part I could possibly diy repair it. I also stuck an instant read thermometer under the spout this past summer & the temp read 200F, I consider this money well spent.
Anyone compare the flavor to just manually brewing by hand? I brew two to three cups of great coffee with my Chemex pretty easily and quickly with a Bonavita gooseneck electric kettle.
Can someone explain the difference between the CDGT and the KBGT models? The only visual difference I can see is one is round and the other is square. Anything else? Anything important?
SantiagoDraco
You can compare the models on the Williams-Sonoma website, but it appears to me that the only difference is the round vs square. I have the KBGT model and love it! This mass drop is a fantastic price for this coffee maker.
ktdiddle
Thanks, appreciate it. I have a fairly high end espresso/grinder setup... so I don't drink regular coffee... but the price is very good and I'm debating on pulling the trigger. Decisons decisions!
Mine was just delivered and its defective! I filled it up with water, and it leaked all over the place. Anybody else have this problem? Wondering if there is an easy fix, or do I need to send it back (which would be a huge hassle). I was very excited for this to arrive. Now I am very disappointed!
moonbeam
Could you describe in more detail how it leaked? Just by filling it up or did you turn it on then it leaked? These come with a 5 year warranty so you are covered regardless, but Technivorm may have a simple solution to avoid shipping back and forth.
kstokley
Hi, it leaked just by filling it up with water. It was a slow leak. If I filled up the reservoir, about a cup leaked out after 30 seconds. I was in touch with Technivorm and the sent me a return shipping label and I just sent it back. Its actually been a huge hassle for me (I don't have time for this) and I am pretty disappointed. I know they make great machines, but this should have been caught by quality control!
What was the drop price anyone know?
What’s the fewest Cups you can brew in this thing?
trevin
You can brew as little as two cups by only filling to the first marker on the water reservoir. It may take some experimenting to find the right balance. Technivorm also makes a brewer called the Cup-One that is designed for one cup at a time. The Cup-One, and the Grand models are the only ones that don't have cup markers. The Grand models are designed for offices and intended for 10 cups only. All other models are flexible and you can brew 2-10 cups.
I purchased a Technivorm last month on MD....with the glass carafe and I'm VERY happy with the excellent build quality and how well it brews. AMAZING!!!!
Is it free-voltage or I need to trans voltage to use it for 220v?
Any chance of a 220v model?
Kinda ugly. I like the square looking one.