Tekut ZERO Folding Knife (G-10/Sandvik) Discussions | Drop

Free Standard Shipping in the US on orders over $99

Showing 1 of 35 conversations about:

Apr 17, 2017

Just received this email from massdrop... "
##- Please type your reply above this line -## Ava Ava (Massdrop Community Support) Apr 16, 3:46 PM PDT
Hello Paulo,
Ava here with Massdrop support and I'm reaching out to you in regards to your order for the Tekut ZERO Folding Knife: First Production. I hope this message finds you well.
It has been brought to our attention that the item you ordered has been back ordered by the vendor. We do not know when it will become available, so rather than keep you waiting for an undetermined amount of time, we had to cancel your order and refund you in-full. You can expect to see the funds back in your account in the next 2-3 business days.
As a token of our apologies, I have added a $10.00 coupon to your account which will be automatically applied to the next drop you join. Your coupon will appear as a discount on the drop checkout page. Coupons can only be used once, so please note that if the full amount isn’t spent on your next order, there won’t be a remaining balance. This coupon expires one year from today.
Don't hesitate to reach out if you have any questions or concerns.
Have an excellent week!
Kindly, Ava " How can this be possible? Is massdrop loosing focus? I subscribed to this drop a long time ago...

Apr 17, 2017

Vote

JonasHeineman

5987

Apr 21, 2017

pjcmHey Paulo -- The vendor's shipment to us was short 3 units, and I think our team had some confusion about availability because the First Production was serialized, and those are no longer available in any quantity large enough to support a new drop. I am looking into this now and our team will follow up again by email if we're able to find any remaining First Production units. Sorry about that, I assure you we're more focused than ever on holding vendors accountable and delivering an excellent member experience, from signup to fulfillment and at every step along the way. Thanks for letting us know so we can try to resolve this.

Apr 21, 2017

Vote