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It's now been a month since I told Massdrop I'd rather wait for my ergodox than cancel the order. Whats the hang up? If they don't have them then are we really waiting for input club to produce more? What was the point of the drop then?
Mr_RyRy
They didn't have the cases. I think they are supposed to get them this week.
Put my assembled whitefox -ISO- cherry mx brown on ebay if anyone is interested. http://www.ebay.ca/itm/282439077942?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649
I purchased a wf with clears, assembled , but after reading all some of the posts I'm worried it will be defect in some way ...
a5df
I received my truefox with blues, also assembled, and it is actually perfect.
Rogerwyf
i hope i have the same luck
Knew it was too good to be true. Ordered an assembled Aria Whitefox with brown Gateron switches. I received a 1st batch DIY Kit with the oh so annoying blue switches.
tlarose
Not that big of a problem I wouldn't think. Brown gaterons are readily available, otherwise I'd take an aria of your hands
Received my WhiteFox with Purple Zealios. Works great, other than the fact that I received two R keycaps and no P keycaps. Looks like they were mixed up during packaging.
Anyone by any chance missing an R keycap but have an extra P keycap to trade?
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That's unfortunate. Did you also have Zealios switches? There's apparently an easy fix by popping off the top and bending the contact back, no desoldering required. I'm gonna try it later when I have time.
Source: https://www.reddit.com/r/MechanicalKeyboards/comments/3ywihq/keyboard_science_this_is_why_some_tactile_zealios/
BB-GR8
I know the fix, but I did soldered the LED's on. So, it's going to be a pain...
To my fellow ergodox buyers here is an email I had with support:
" Seems like most units that we had in inventory were missing the case, since this is a vital piece for the keyboard we want to include all the items needed to assemble this piece to our customers and that is why we are requesting more case from the vendor. The order will be shipped including all thew items in around 2-3 weeks."
They seem somewhat confident that they will get the cases in but who knows. Their original emails should have been more descriptive. I figured they were missing the board and it would take months to get another one in. I tried to get them to ship me just the board since I plan on building a case anyway but they refused.
apaez
Well, the cases are very easy to make. They could send out to any number of places for those. Thanks for posting this tho, I wonder why they didn't include that in response I got which just said it was backordered and would be shipped in 2-3 weeks.
I got my whitefox today - true fox zealios 65g. I haven't assembled it yet, but everything appears to be in order... fingers crossed. I guess I might be one of the lucky ones from the sounds of it. I received one of the 1000 from the first drop.
Massdrop cancelled my Whitefox transaction. Without any warning. Sounds like some sort of consumer rights violation...truly disappointed with the way Massdrop handled this.
To the people who haven't got any shipment notifications: CHECK YOUR TRANSACTIONS AND EMAILS. You'll probably be disappointed
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I feel the same way. Was startled at the refund and now just sad. The whitefox is such an in demand item and it's a shame that MD was caught out by their rush to put more on the market.
Hopefully if there is a third drop there will be a little more care and QC now they know what to expect from the rush to buy.
AmarulaGold
There will almost certainly be a third drop. I suspect they will have learned some lessons, but the truth is for these low volume products, <10k, this kinda what can be expected. There are too many moving parts that need to come together.
There are more than a few times I have been told by our warehouse that a part was in stock, only to find out there was some kind of mistake. I suspect that the people who have the knowledge to look at a key board kit and determine if it is good to be sent to a customer are rather small number and NOT assigned to the warehouse.
I paid a premium to get a Whitefox in the last few days from another person on the drop, the money spent was more than I wanted but I was not wanting to wait till 2018. I hope you find one for you!
Just got the email that they somehow don't have my ErgoDox. Kind of disappointing to see that MD couldn't handle a batch of 11 keyboards.
Did anybody who ordered an ErgoDox actually get one? Or did MD completely drop the ball here?
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eatspaint
I ordered an ErgoDox and had my "drop joined" email literally within a minute of the drop starting, and it's somehow backordered. I'm going to wait for it, but it's definitely been a poor experience.
eatspaint
Same boat here. "backordered"
I've spent well over $100 on switches and caps for this already... if they don't actually send mine, my anger will be robust.
Got my White Fox today and i received two left arrow caps and no down arrow.
Hopefully MD held back some kits that failed QC that they can poach one from.
ChitownM2
I get a feeling that these are a mix of hold back and returns and the reason some of us are getting the "unavailable" emails are because they're going to box them up and, for some of them, discovering there was a reason they get them back or didn't ship them in the first place.
Thranx
That's what I was thinking....
posted the same thing a few posts down..
https://www.massdrop.com/buy/the-soldering-hole/talk/1653012
"There are some items from the drop that are currently unavailable and we would like to inform you that customer support will be reaching out to you shortly. "
Uh oh...sounds like I may not be getting my Whitefox :(
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My gut feeling says that some of these were put back in inventory after returns or other events and may have not been suitable to sell in the first place.
I'm sure it's a headache for some customer service agent. I just wish it didn't take so long to sort it all out.
And refund... My search for the Whitefox continues.
Got an email saying my whitefox is delayed and that I would hear from the MD customer service team by 4/20. However, at the same time I got an email saying the Realforce 87u will be shipping out earlier than expected, so at least I have that :)
May I just say that the stabilizer inserts came with the whitefox are the best ones? Where can I get more of them?
Just got my whitefox, it's pretty good so far. The F and J keycaps are blatantly incorrect though-- the F is super short, and the J is completely the wrong shape and has an off center, light letter print. Still usable, but really not acceptable for a $230 keyboard. Hoping they'll send me replacement caps.
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i would be in for buying another without the keycaps. i actually don't care for them in the first place. heck, i'd buy a pcb and plate by itself.
chemten
If the caps aren't your style and you're willing to part with a set let me know. You can pm me at the same username on reddit.
Got mine, it's a first edition! Mine looks mint as well.
Just got mine in, also got a first edition :D Upon my first look over everything seems a-okay
I got my whitefox in and it's a first edition board! kinda cool! Everything looks mint.
I was told to have another update at 4/11, but it's 4/12 today and I've nothing in my mailbox. Why the others even received their shipping notification 1 week ago but I have NOTHING yet?
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I'm wondering if they didn't QC the inventory they had left well enough. For example, somebody has an issue, they open up a box take something small out and send it off. Throw the box in the closet and it sits. Sometime later they throw all the "unopened extras" in the same place.
Three months later someone else opens up said box in prep for closet sale and it looks complete, but is actually missing something. Then as they are sending them out they do a final check and realize that it's missing something and now they can't fulfill your order.
ChitownM2
As good an explanation as any, but I'm still not sure. My "drop joined" email came literally a minute after the drop started. It was a first-come-first-serve drop, but is shipping not being handled the same way? It should be.
I've gotten my shipment notification but it hasn't been updated since April 7th
"En route to DHL eCommerce Distribution Center"
Anyone on the same boat?
EDIT: If anyone is interested I will be selling an assembled ISO cherry mx brown white fox as soon as I receive it from md as I ordered that layout by accident and md said they could not issue a refund.
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lin.louis
Same
lin.louis
Yes, I have exactly the same issue than you
Got shipping notification for all of my items from yanbo closet drop. Caps and board, plus some gateron switches from a different drop
I got a shipping notification today on my Whitefox! Waiting on FedEx to update to get a delivery date. Now they need to ship the keycaps I also ordered...
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Wow that's awesome! Mine won't arrive until tomorrow. Unfortunately I'm on a business trip until Friday. Still it's nice to know it'll be waiting for me when I get back. This was my first purchase through Massdrop. I hope they are always so smooth...
That's a bit troubling because my Whitefox is also pre-assembled. I may do a switch swap in the future so as long as it works today I'll be happy.
you'd expect a drop that was finished a week early to ship a week early, but i forgot it was massdrop
I got an email from Massdrop: "Our warehouse team is hard at work grabbing all the different items for each order and preparing them for shipment. Based on current estimates the group’s complete order should be shipped out early next week (aiming for Tuesday 4/11). We will make sure to follow-up when the orders have shipped and are on the way! Thanks for your patience and expect an update from us on 4/12 or sooner if something comes up."
I have no other way to get a Whitefox, so I can't complain. It is odd that a drop of leftovers would be delayed though.
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Mine has not even been shipped. No notifications and status is currently "Order placed with the vendor" (some god only knows which vendor).
I don't know what is going on, but I certainly don't like it.
Thanks, @Gaviman, anyway for the update!
Mgmit
Have you tried contacting the customer suppor? By the way, mine also arrived today, Dallas.
I was luck enough to get my hands on a Infinity 60% with matching Infinity Cherry MX Dye-Sub Keycaps; will they ship together?
can't believe i missed this......kldfaj lkfjeiawofjiowaegnoidvio
What is the estimated time for shipping orders out? My understanding was these items were overstock and could be processed in a day or two. When should we expect shipping notices?
geeker342
I to was under the impression they would get out rather quickly. The drop says shipping is April 7 :\. I also remember a reply by MD saying that they did not think they would get to the destination by April 5. It was in response to a question that was asked saying they had to have it by the 5th of April.
apaez
Gotcha. Yeah I see April 7th as ship date on the main page now (RTFM geeker342...). But this drop also finished in one day, not the full week originally slated. Beggars can't be choosers, so I guess I just have to be patient...
No, I.... noooooooooooooooooooooooooooooooooooooooooooooooooooooooo
less than a day, fuck this, ergo ez looks about 10 times nicer anyway
( misunderstanding on my part, not a regular drop, sorry for butthurt regardless )
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For what it's worth, Ergodox-ez told me they'd look in to getting some Zealios. I suppose the more people that ask them about it, the more real that might get.
also, I liked the joke :D
joedevivo
That's fantastic, I really like the EZ not the least of which for Jack Humbert's direct interaction with them. The EI kit is also really cool honestly, I love building that kind of thing from scratch.
Any WF owners had any experience with this:
https://sentraq.com/collections/parts-1/products/whitefox-aluminum-universal-plate?variant=32664427274
Price is good, and I really would rather use aria layout than truefox.
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Just ordered one, Got shipping notifications. Will update once received.
eizdeb
Unfortunately for Aria layout this plate is going to leave a hole down to the board between Ctrl and the left arrow key.
was there a WF with zealios assembled?
a5df
Negative. There was never an assembled option in either of the drops if I recall correctly. Assembled was Cherry or Gateron only.