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GT3RS
0
Jul 7, 2016
Just received my WhiteFox a few days ago and love typing on it and the build quality but I have a few issues...
1) When I turn on my computer with the keyboard plugged in, the LEDs do not come on and the keyboard does not work at all. I have to manually unplug and plug in the USB again for it to work. Similarly, when I shut down the computer the LEDs do not turn off and I have to manually unplug the USB again. Does the keyboard need some special driver or anything? I've got 2 Topre keyboards, a Corsair K70 RGB, a Filco Majestouch, and a Ducky Shine 4 and I've never had this issue before. My keyboard came pre-assembled and I'm on Windows 10 Professional 64-bit. This is really annoying to say the least...
2) My keyboard arrived with a few dents and a mark along the edges of the plate. I contacted Masssdrop a few days ago and have not heard back at all. Is their customer support non-existant?
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