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Jazzguitarfan
80
Aug 23, 2018
Can someone in the community please assist? I am having a problem using this with a Samsung S9+. Right out of the box they made beautiful music together. On the second day of use, the Neutron app asked if I wanted to enable Hi-Res, and I accepted. That was the last time I heard from the S9 + through the NX4. The problem is not just with Neutron, I also tried Player Pro and HiBy- The NX4 is functional - it works with my LG V20 (I took care not to enable Hi-Res on that phone) and the NX4 installed on my Windows 10 Pro PC without any drivers or other help from me. As part of my troubleshooting, I reversed the Hi-Res settings in the Neutron app, tried switching cables, power cycled the phone several times, all to no avail. I would like to avoid a full reset of the phone - too time consuming and there is no guarantee that it will fix the problem. If anyone has a solution to this one I would appreciate it. As my primary use case for the NX4 was to get the sound quality of the V20 with S9+, I now do not have that much need for it. I have other DAC/Amps. The phone is the unlocked Samsung Model running Oreo 8.0.0. The NX4 is from the latest drop. Thanks.
PorchSong
117
Aug 23, 2018
JazzguitarfanIn Neutron, try toggling your "Generic Driver" under Setings/Audio Hardware. Or go within that generic driver and look as what is toggled on or off. I have all of mine set to high rez, and am NOT using custom format. I think i killed my sound once by messing with "generic driver" BTW, use the generic driver--it will give you the most options on frequency, etc.
On S9+ look at your sound quality and effects seetings
Jazzguitarfan
80
Aug 23, 2018
PorchSongThank for this. I found an online solution for the S8 that also worked for my phone under Developer Options - Toggle on "Prevent USB Audio Routing." Not sure why that worked, but it did. Using Poweramp for the moment and getting fine sound from the NX4. I am going to uninstall and reinstall Neutron when I get the chance.
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