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russell16688
5
Jan 22, 2017
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Who is best to contact regarding a warranty issue for these headphones? I've got terrible connectivity issues with them outdoors which literally negates the entire reason I bought them.
TREBLAB
39
TREBLAB
Mar 24, 2017
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russell16688Thank you for letting us know about the issue.
I am sorry you have connection problems using Treblab earbuds.
Please reset the earbuds to set up the connection between them and your device:
1. Reset the earphones to factory settings (while plugged in press/hold the power button for 7 seconds). 2. Go to your device's Bluetooth menu and delete all saved devices from the list by clicking “forget this device.” 3. Turn your device's Bluetooth off then turn back on. Treblab earbuds will be deleted. 4. Power off the device then turn back on. 5. Unplug Treblab from charging cable then power on. 6. Enter the earbuds into the pairing mode and follow instructions below for connecting.
I. Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing. II. Find “treblab” in your Bluetooth menu on your device and click “treblab.”
This should solve the connection and range problems.
Please note: For the Bluetooth earbuds to work properly the signal has to have a straight path from the device to the earbuds. If the path has any sort of blocks, or the distance between the devices is over 35 feet, the signal might break. This is a normal occurrence for all Bluetooth headphones. So we advise keeping that in mind when using the product.
Please do let us know if the problem remains even after reset. We will gladly help.
Kind regards, TREBLAB
I am sorry you have connection problems using Treblab earbuds.
Please reset the earbuds to set up the connection between them and your device:
1. Reset the earphones to factory settings (while plugged in press/hold the power button for 7 seconds). 2. Go to your device's Bluetooth menu and delete all saved devices from the list by clicking “forget this device.” 3. Turn your device's Bluetooth off then turn back on. Treblab earbuds will be deleted. 4. Power off the device then turn back on. 5. Unplug Treblab from charging cable then power on. 6. Enter the earbuds into the pairing mode and follow instructions below for connecting.
I. Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing. II. Find “treblab” in your Bluetooth menu on your device and click “treblab.”
This should solve the connection and range problems.
Please note: For the Bluetooth earbuds to work properly the signal has to have a straight path from the device to the earbuds. If the path has any sort of blocks, or the distance between the devices is over 35 feet, the signal might break. This is a normal occurrence for all Bluetooth headphones. So we advise keeping that in mind when using the product.
Please do let us know if the problem remains even after reset. We will gladly help.
Kind regards, TREBLAB
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