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Showing 1 of 68 conversations about:
icruzjr
13
Dec 7, 2018
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Finally received my "TRN V80" today. However, they're actually TRN-V20 IEMs. Anyone else have this issue? Either way, double-check what you receive before opening and make sure you get the IEMs you were supposed to get. Massdrop support has been contacted but no word back yet.
icruzjr
13
Dec 7, 2018
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icruzjrReceived a prompt response from Massdrop customer service and they explained that since this a group order, they can't process a single order and send me a replacement TRN V80, which I completely understand, given the business model of this store. They instead offered a full refund at no additional cost on my part and return the item I received, or I could keep the model I received for half the price I paid. I decided with the latter since that would be cheaper than outright purchasing the V20. I'll just get the TRN V80 another day. All in all, I am satisified with the service that Massdrop support provided today.
(Edited)
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