Click to view our Accessibility Statement or contact us with accessibility-related questions
Revan654
2
Mar 6, 2018
I have these fans and there pure junk. The software refuses to work correctly under Windows 10 or Windows 7. The actual construction of these fans are cheap(Everything ThermalTake makes is cheap these days). Finally Thermaltake support just ignores you when you contact them for RMA or help for there products. Once they get your money they don't care what happens.
kewlmunky
2
Mar 16, 2018
Revan654I can relate with the terrible support. I tried several times to reach phone support, and never got to actually talk to someone. Left a voice mail and it took a month (even noted by the guy returning my call) to reach me. All the emails I sent to them from their website contact page were never responded to, as well.
I ended up going to their community forums for help. Thermalmike is their main contact on the forums. If you're still having issues, try going there to contact him and get some help. He's active daily and responds fairly quickly, especially if you PM him.
Revan654
2
Mar 16, 2018
kewlmunkyI gave up on Thermaltake a long time ago. Even there Pre-Sale E-mail account, I did not get a reply back. I refuse to use there products, if they can't even reply back with help with there own products. I just went with Corsair ML Pro, which are better fans anyways. Corsair I've never had a problem getting ahold of someone when I need help. Plus the fans use different technology then what 95% of what fans use these days.
I would just avoid Thermaltake at all cost, it's not worth the headache there products can create and there lack of support.
kewlmunky
2
Mar 16, 2018
Revan654Honestly, if I was still in the refund period for all of my stuff, I would send it back and go with Corsair. I want their LL series. I know it would cost me $100 more for the same amount of fans, but they just look so much better. Much smoother lighting transitions and disbursement. I know the SP and HD outperformed the Riing plus ones, so I'm sure the LLs would as well.
The MLs are definitely good performers.
Hopefully the next time I'm looking to get some RGB fans most of the manufacturers are working off compatible standards and the prices are much lower.
Revan654
2
Mar 19, 2018
kewlmunkyML Pro's are currently one of the top Radiator fans, There also deadly silent Due to Mag Levi technology. I know they just released RGB fans for ML Pro recently.
Biggest issue with all these RGB fans is different echo systems for each brand or RGB type lighting. InWin is the only Brand with high quality fans that plug directly into Motherboard RGB header.