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Nov 20, 2015
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I couldn't find phone number for Massdrop on the website, and had not received a response to my on-site form submission, nor a response to my Facebook message to Massdrop, so I did a whois on the domain and found a phone number. Spoke to someone there who said they would take care of it, and email me an update. No email yet but my fingers are crossed that maybe someday I'll get my backpack. I had hoped to be using it on my training hikes by now (trying to get into shape and do shake downs for a hike of the 2650 mile PCT in April). If I don't get the backpack before too long I'll do a chargeback on the credit card and then just order the backpack direct from Vargo, and pay for overnight by FedEx - and I'll learn my lesson and ensure that I never order anything that is shipped via DHL again, their customer service is more than a joke, it is a comedy show.
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