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Makami
4237
Nov 6, 2014
Dear Andrew,
would you please be so kind, to answer or comment on the open Questions. Might help people to decide participating or not. Copy and paste from the thread, to make it easier for you:
If you charge this superior shipping costs, do you offer a tracking number by now? And the most important question for me, have you "fixed" your international shipping: Placing a proper invoice on the outside of the package.
May I ask how long would the shipping takes?
Could I sea a pic of it lit up? (with dye subs)
$36.85 for shipping? I kind of understand when it's being shipped to another continent, but that's for shipping it just across the border.
If I choose a backlit one, is it possible to turn the light off or change its intensity on this keyboard?
Cheers
Data
2004
Data
Nov 6, 2014
MakamiIt says at the bottom of the description: "Domestic and international orders will be shipped by Massdrop."
That means everything ships from the US West Coast. You should be able to estimate delivery times based on that. Andrew wouldn't know how long the shipping takes because it varies by country and region. It's a silly question.
Makami
4237
Nov 6, 2014
DataHonestly,
there are no silly questions, just silly answers. If i want to sell something, i would even answer so called silly questions. These questions aren't even all mine, i just collected them from the thread. My experience in shipping differs from 4 to 6 weeks, depending how fast customs work, and they even work faster if a propper invoice is attached to the package.
Have a nice day
PatHeist
16
Nov 7, 2014
MakamiThere very much are silly questions. Saying otherwise is for situations when you're trying to teach little kids who may be afraid to ask questions about things they didn't understand initially. Grown adults are generally expected to be able to read information that's been provided to them, or find things out on their own. There's no door to door salesman going around cramming this keyboard down your throat, so why do you expect the degree of pandering that would accompany such a situation?
Obviously asking questions is fine, but why ask questions you a) already know the answer to, and b) can't reasonably be answered in further detail? You're just acting entitled and being obnoxious here.
MakamiInternational shipping still loses tracking as soon as the package leaves the United States. We use USPS for international shipping.
Shipping is at the bottom of the listing, these will not arrive quickly.
There's a picture of it lit up with dye subs that I took with my phone here.
Canadian shipping is just not optimally priced. It has nothing to do with us, we don't set the prices that they charge!
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Makami
4237
Nov 8, 2014
AndrewLekashmanHello Andrew,
thanks a lot for your answers! Would you please provide an answer for the second of my own questions too. Will you attach a proper invoice for customs service on the outside of the package. This would make international customers very happy, saving us a lot of extra time, spend on waiting and driving to customs office.
Have a nice day
Makami
4237
Nov 8, 2014
PatHeistHello Pat,
i do respect your opinion and get your point of view. First i wanted to write a long answer, but i'm not here for arguing. To make it short, my point of view is different than yours, and i ask myself, who is entitled to judge what is silly or smart. This might be different for everybody. Peace!
swornxin
11
Nov 8, 2014
AndrewLekashmanCanadian shipping is ALWAYS ridiculous, and it's only going to go up in the future. We have Canada Post to thank for it.
Adrian
100
Nov 9, 2014
AndrewLekashman"Canadian shipping is just not optimally priced. It has nothing to do with us, we don't set the prices that they charge!"
Shipping into Canada is expensive. I don't think any of the Canadian users would ever dispute that.
What the users are asking, is why is it that the price on shipping is so uniform - same price to Australia as it is to Canada.
Also, why is there such different shipping prices on similar products, why is this keyboard $10 more than another larger keyboard?
The only answer that I can come to is that massdrop is just profiteering on the shipping, would you care to have any input?
Elrick
2105
Nov 9, 2014
AdrianI suspect it's costing more to ship simply because it's heavier. Remember postal charges based on weight and this keyboard is made with a thick steel plate, hence it's weight is more than the traditional cheapie rubbish made entirely from ABS plastic.
Adrian
100
Nov 9, 2014
ElrickHeavier than what? This keyboard costs $10.05 more than the full size code keyboard did to ship.
The code keyboard is made with a steel plate, and could hardly be called traditional cheapie rubbish, it weighs in at 1.09 kg. Are you suggesting that this weighs more than 1 kg for the board alone?
Why does the bigger keyboard cost less to ship?
AdrianA few answers for you:
1) We don't "profiteer" off international shipping. We subsidize most, if not all international shipping charges. Depending on what product we're running at the time, we have higher (or lower) subsidies for certain products from our marketing department.
2) Our international shipping rates are bulk rates through UPS Mail Innovations. We pay one rate for international shipments, regardless of the country, not based on distance. These rates are also charged to us on a per-pound (not ounce) basis. I.e. something that weights 1.1 lbs costs the same as something that weight 1.9 lbs. What that also means is that the difference of 0.12 lbs (from 1.9 to 2.02) can cause the shipping price to increase dramatically (rounded up to the nearest pound, it's the difference of paying to ship 2 vs 3 pounds).
3) Smaller keyboards sometimes weigh more than larger keyboards, for various reasons, for example, if we ship them in the same box, there might be more packing material, etc.
4) Canadian shipping (depending on the product) is often handled differently, so comparing international rates to Canadian rates isn't very effective. Canadian rates are often more expensive but, they provide faster service.
I don't have the exact weights or promotions currently on hand, but I can assure you that it's a combination of the factors above which is causing the "shipping price discrepancy" that you're noticing - not greedy profiteering.
Makami
4237
Nov 9, 2014
MarkHello Mark,
this is the best answer/explanation i've seen yet on this page regarding this never ending topic. But i'm tired of this too, if i really want something bad, i'll pay your shipping costs, but i'll buy less.
The last months i did buy a lot of things from asia, that market is getting more and more interesting for me and the last time i paid this amount of money for shipping (around 40$) i had that keyboard delivered from Singapore to Germany in less than 48 hours :-)
I know it is still weekend, but you seem to work, might you please answer my question: Will you attach a proper invoice for customs service on the outside of the package. This would make international customers very happy, saving us a lot of extra time, spend on waiting and driving to customs office.
I've send the same question to your support too, but it seems no one likes to answer this question.
With best regards
Adrian
100
Nov 10, 2014
MarkThank you very much for the truthful answers, this is a damn sight more honest than any of the answers I have been fed before and explains the level of variation, or lack there of, that is visible from the consumer side.
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