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ArthurM
2684
Jun 26, 2015
It’s time for another update on this Varmilo drop. Our vendor has already shipped out the bulk order, and it is currently en route to our warehouse. We expect to receive the shipment towards the end of next week. However, there is one thing to note. Due to some miscommunication on our end, those of you who ordered the Light Grey Dye-Sub PBT Keycaps were probably under the assumption that these are front printed. In reality, your keycaps will be light grey top printed.
To amend this communication mishap, we have already put in a new order with Varmilo for additional keycaps. In a separate shipment, those of you effected will be receiving an additional set of front printed light grey keycaps.
Expect an update from us by the end of the day Pacific Time on 7/3 or sooner if something comes up.
xbaez
1
Jun 26, 2015
ArthurMI will never buy from Massdrop again. The product said "Delivery date July 1st" Now it will be July 6th or even worse. Don't you think a month of waiting is enough?
dszp
31
Jun 26, 2015
xbaezI think you don't know how the site works. Delivery dates are estimates. They're putting in orders with vendors that have to produce and ship bulk items around the world, at the least cost. The site is littered with discussions and info showing that delivery dates are estimates only. They pretty much always communicate very clearly and with timely information to keep everyone in the loop. If you don't like that, certainly ordering from them may not be the best plan.
Watoh
4
Jun 26, 2015
ArthurMAs a 1st time user of massdrop the communications have been a bit misleading or inaccurate. I got the impression from your previous update (16/7) that things were ahead of schedule. Either shipping is taking 3+ weeks or we've been misinformed, either way it would be nice to be kept properly informed. To add to that, the keycaps I ordered are not the ones I will receive initially. While I'm grateful you are rectifying this I'm concerned regarding the time it will take to receive the keyboard I actually ordered. When do you expect to ship the correct keycaps?
Cheers.
EDIT: What is your estimated shipping time to the UK please?
Subsequent
8
Jun 26, 2015
WatohThe dates are estimates. Keep in mind that everything has to be shipped from vendors around the world to Massdrop. Massdrop then has to repackage and certify that each shipment is correct before then reshipping to us. That much is made quite clear on the website.
Massdrop is widely known to take much longer than your Amazons or Neweggs at a ten or twenty dollar savings on potentially hard to find items.
jpenny
15
Jun 26, 2015
ArthurMI admit the shipping issues is the least attractive part within the Massdrop community, but they make up for it with customer service. At least in my experiences, they always own up to their mistakes to make sure the customer is as satisfied as they can be. I've received over $40 in refunds due to hiccups with shipping errors on two items and now I get a free EXTRA set of keycaps. The waiting does $uck, but I feel that Massdrop more than makes up for their mistakes. You should thank Massdrop for understanding their customers frustrations!
xbaez
1
Jun 27, 2015
dszpDude they messed up the key caps as well. Stop defending what it's obvious, they seem to make a lot of mistakes. Shipping a keyboard with wrong keycaps for 400 people is a BIG mistake in my book. Overall it will take 2 months + since the day I saw the keyboard on Massdrop and the day it arrives to my door.
xbaez
1
Jun 27, 2015
jpennyDude they should give a partial refund instead of saying they will 'ship the correct keycaps later'. Later when? Another month?
xbaez
1
Jun 27, 2015
ArthurM'those of you who ordered the Light Grey Dye-Sub PBT Keycaps were probably under the assumption that these are front printed'
What do you mean we 'assumed'?? LOL they picture and the description SAID IT WAS FRONT PRINTED.
Where is the 'assumption' on our end??
If you pay for a horse and I sell you a cow you're supposed to just buy the cow anyways?? how disrespectful is the use of the word 'assumption'
lectral13
108
Jun 27, 2015
xbaezActually it said the grey key caps are dye sub and the white ones are front printed. kunalkumar said the grey ones were as pictured so they did screw up there but the time frame is not that off. How long do you think a shipment from china takes for their cheap shipping prices. Did you want a deal on a keyboard or did you want it fast? This is the wrong place for fast, go to mechanicalkeyboards.com if you want fast. There you can pay for fast shipping but you will pay full price!
Subsequent
8
Jun 27, 2015
xbaezThey literally made one mistake in this drop so far. Where are you seeing "a lot of mistakes"? You knew what you were signing up for when you purchased this keyboard (minus the keycaps) so I don't know why you are complaining about the shipping time.
If you want a keyboard now, cancel your order and grab the one on eBay right now because I don't know where else you're gonna get this keyboard.
Watoh
4
Jun 29, 2015
SubsequentI do get that. Obviously I was not expecting next day delivery! Equally I was not expecting over 2 months. Clearly my mistake. I could have just decided to say nothing await my delivery and never come back.. or I can give honest polite feedback. I'm sure massdrop would prefer the latter.
I specifically bought this board for my travels, as I'm away all summer. Unfortunately it doesn't look like it will arrive before the end of July, which will be too late.
My mistake.. but i feel massdrop needs to step up its communication if it wants to keep new customers.
dszp
31
Jun 29, 2015
WatohThey said the correct key caps, which everyone is getting extra, for free (if they ordered the unclear combination) will be shipped separately. Not like you can't use the keyboard with the caps it comes with, unless I'm making an incorrect assumption somewhere. And the keyboards are on their way to Massdrop, sounds like shipping will be very close to (or even still meet) the estimated July 1st ship date the drop advertised from day one. What's the complaint? Unless you live around the world, end of July sounds crazy except maybe for the extra, bonus keycaps they're sending of their own accord to fix their own mistake, without anyone having to ask.
Crossesandnaughts
7
Jun 29, 2015
xbaezDude, stop being an ass. You're getting a good deal on a keyboard you can't find anywhere else at this price. What the hell did you expect?! Already complaining like an idiot isn't going to help matters. We haven't even hit the estimated ship date and already you're bitching! And they're giving you FREE keycaps!!! And your problem with that is WHEN they're sending it to you?! You must be fun IRL.
God, you know what? I really do hope you never come back to Massdrop again. So we can be spared from your incessant whining...
Your cap makes me laugh btw, we didn't need to know that about you.
mangix
43
Jun 29, 2015
ArthurMJust wondering, does the keyboard (or the keycaps) come with a keycap puller? I don't have anything currently and will be getting the wrong keycaps. I want to get in on that keycap puller drop if not.
Alme55
15
Jun 30, 2015
dszpThey are not bonus caps and they are not the correct caps, the top printed grey-dyed caps were sent as a mistake not as a bonus. The massdrop rep said the grey dye-sub keycaps would be just like they are depicted in the picture in the description when i asked. In which case unless i am seeing wrong, they are grey dyed front printed caps. You are right that when i get they keyboard i can use the caps that come with it, and i am sure i won't have a problem with them, but it doesn't change the fact that it wasn't what i paid for, and i now have to wait longer to receive the product i paid for because massdrop didn't contact the vendor to acquire the proper information multiple buyers requested, so stop defending them on that point. I am not complaining about shipping of the keyboard, as stated by someone else it isn't even July 1st as yet, which is the estimated ship date, but i do think it is my duty as a consumer to hold massdrop accountable for their mistake, if i am going to keep buying from them i would like to think that they can take feed back and improve, and you making up excuses does not help.
lectral13
108
Jun 30, 2015
Alme55Did they not hold themselves accountable by correcting their mistake as best they could? They are getting you and me the keycaps they promised... I agree it sucks that they messed up and that they said that we assumed they were front printed but they can't work miracles after the order was placed.
xbaez
1
Jun 30, 2015
CrossesandnaughtsFREE keycaps? lol, we paid for those keycaps. The whole problem is this, there were two different situations in my point of view:
1) Massdrop says they apologize, end of story, fix their mistake
2) Massdrop instead of apologizing, said, "you guys probably assumed wrong" Where is the 'assumption' from our end, the customers???
That's the whole point, and shipping late is just not fun. What about companies that make up to clients. Massdrop is obviously not trying to keep us happy.
Zaczac
48
Jun 30, 2015
xbaezI'm Happy, I see nothing wrong with what they said or did. Heck the estimated ship date hasn't even hit yet..ESTIMATED ship date. Stop bitching like a child when things don't go your way, you clearly don't know how massdrop works so stop posting your bullshit comments.
Alme55
15
Jun 30, 2015
lectral13I completely agree, they do seem to be doing their best to rectify the situation and i do appreciate it, i was only letting the person that said we were getting bonus caps know that they aren't a bonus, because the price for thoughts extra caps will be off set by the extra time i have to wait for the ones i actually purchased.
lectral13
108
Jun 30, 2015
Alme55That is fair enough.
xbaezYes, FREE keycaps. They made a mistake, so they're giving us the keycaps we paid for, while we get to keep the wrong ones. So we paid for one set of keycaps but instead we get two!!! How is that not free?! I can't believe I have to explain this...
I've also never seen anyone upset over the use of the word "assumption". It was probably an unfortunate choice of words, but hardly a reason to vilify them. Wow. Never come back. Seriously.
xbaez
1
Jul 2, 2015
ZaczacZaczac dude can I complain now? you were saying the ship date hasn't even hit yet. Guess what, not only will it be late, it will be the wrong item, and on TOP of that, they said we 'ASSUMED WRONG'??
Subsequent
8
Jul 2, 2015
xbaezI mean I guess you could.
But the description is still "Estimated ship date is July 1, 2015."
Not "Guaranteed ship date is July 1, 2015."
Zaczac
48
Jul 2, 2015
xbaezEstimated ship date, do you know what estimated means? I put the definition below for you. Stop your bitching, they made a mistake which is normal when buying items overseas, communication problems can occur from time to time and they corrected the issue already. Your senseless bickering is just flooding the discussion area with useless information. Either you are trolling or don't understand the concept of Massdrop which really is not that difficult to grasp.
It's not going to be "late", they never stated when it would be shipped, and they aren't shipping the wrong item, it's the correct item with an option that is not correct (WHICH THEY FIXED). No one cares that you don't know how to comprehend basic English so stop littering the discussion area.
verb past tense: estimated; past participle: estimated ˈestəˌmāt/ roughly calculate or judge the value, number, quantity, or extent of. "the aim is to estimate the effects of macroeconomic policy on the economy" synonyms: calculate roughly, approximate, guess; More
xbaez
1
Jul 3, 2015
ZaczacI am upset because they used the word 'ASSUMPTION' That's all. Why can't that guy go and edit that post.
xbaez
1
Jul 3, 2015
ArthurMWill you give us an update today?
compuguy
94
Jul 5, 2015
ArthurMAny updates, its past 7/3?
Watoh
4
Jul 5, 2015
dszpMy issues are 90% my fault. It has nothing to do with the keycaps. I know these are separate, & I'm very happy with massdrop for how they dealt with that. My issue is I didn't look into the details of the faq before committing. I assumed much speedier shipping. I'm in the UK and shipping is potentially 4 weeks, seemingly shipping to massdrop is measured in weeks too. With cheap fast shipping these days i simply never expected such length of time. I doubt I'll get it by August. I just think this info should be present in the ordering process and less easy to miss for the rash like me!
xbaez"Due to some miscommunication on our end, those of you who ordered the Light Grey Dye-Sub PBT Keycaps were probably under the assumption that these are front printed."
We ASSUMED it because THEY messed up. He said so right there!!! It looks pretty accurate to me. So STFU.
Watoh
4
Jul 5, 2015
CrossesandnaughtsDon't feed the thing under the bridge :)
WatohLOL I figured as much!
Zaczac
48
Jul 15, 2015
ArthurMAny ETA for these? (front printed key caps for the miscommunication)
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