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Vibram FiveFingers CVT Wool Shoes
Showing 1 of 15 conversations about:
Vibram FiveFingers CVT Wool Shoes
zenmasterdz
1
Dec 16, 2017
Had a size larger sent to me, so I contacted customer service (the cs rep was prompt and courteous) via e mail. the only options given were that I could return the shoes for a full refund or keep it with a partial credit back of 15$. An exchange was not possible. I just wanted the shoes I ordered, so I contacted vibram directly. They told me it should be a straight exchange across (the current model was discontinued, but they have the size I wanted) or a I could do an online credit. It might be possible that massdrop had a deal to sell discontinued models with vibram at a not very discounted price, hence the lack of sizes and quantity available.
I‘ll think twice before buying anything size dependent from massdrop again and or go to the actual retailer. Do consumers really save that much $? My other purchases from massdrop have been fine.
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