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Showing 1 of 72 conversations about:
Chris723
117
Oct 19, 2016
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My Mach IV finally arrived and i pretty happy with it despite the 'nice' customs bill and delay.
Antone else noticed the warranty card isn't stamped though.
Does that mean there is no manufacturers warranty only Massdrops ??
tristanabella
18
Oct 19, 2016
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Chris723I'm going to be honest with you, Massdrop has been in the blind after my watch came to me as defective. It arrived and only lasted a single day of functioning. I have contacted them multiple times and they respond the first time asking for a video proving my statement, but no response. Two more contact calls, no response. I'm honestly a bit annoyed as I love Victorinox. Since the card is not stamped, I don't know what to do on getting it fixed. I just wish Massdrop would atleast tell me they cant do anything, even if it is fucked up.
Chris723
117
Oct 20, 2016
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tristanabellaThis was my worry, as there's obviously no manufacturers warranty, which itself is surprising if these were supplied by Victorinox, as a non US customer if anything goes wrong Massdrop's implied warranty is virtually useless. Especially if it transpires they don't reply to warranty claims.
tristanabella
18
Oct 20, 2016
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Chris723A representative did end up responding to me, but it does seem that there isn't a full on warranty. You could just go to a watch smith to repair any issues.
Chris723
117
Oct 20, 2016
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tristanabellaNot ideal, i hope you get yours repaired. I'm hoping mine remains trouble free then.
Chris723
117
May 17, 2017
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ElmeroIf I recall it was somewhere around the £82 mark, 20% vat plus import duty plus Admin fees, still a pretty decent price all together though :-)
Chris723
117
May 17, 2017
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ElmeroI couldn't agree more, it's sickening to have to pay this amount on top of the purchase price for virtually nothing :(
Chris723
117
May 17, 2017
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SkipPeAt the moment at least items shipped to the UK from Europe are not subject to VAT
SkipPe
189
May 17, 2017
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Chris723That is because the VAT was already paid in that European country. All members of the EU can freely export within the union and once VAT has been paid in one country it cannot be assessed again. You are paying a VAT, but you are paying it to another EU nation.
Chris723
117
May 17, 2017
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SkipPeI know the rules thanks, born and raised in UK and lived here for nearly 5 decades
Elmero
19
May 18, 2017
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SkipPeI think the point here is not VAT (which, of course, you have to pay, literally everywhere), but customs duties (import charges), which wouldn't exist if Massdrop shipped from EU to any EU address. And yes, as you state further in the post, since you have already payed VAT wherever the EU store (Massdrop, in this hypothetical case) is located, you won't have to pay VAT within the union. So no extra charges that way.
Chris723
117
May 21, 2017
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jturzillThank but a little late, that was from the last drop 8 months ago ;-)
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