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Victorinox Infantry GMT Quartz Watch
Showing 1 of 57 conversations about:
Victorinox Infantry GMT Quartz Watch
Rangel
7
Jan 7, 2018
Another unwarrantied dud from massdrop. Clasp does not work, band cannot be adjusted. The Victorinox GMT watch, a gift for my son, arrived after Christmas, then we spent over an hour with proper watch tools, ( I have dozens of watches) before stopping, not wanting to manhandle and further bend the defective clasp. The unusual 23m band width will necessitate an additional custom band purchase, as massdrop will almost certainly do nothing, based on prior experience. This was my 2nd watch purchase from massdrop, the first was a long, unmitigated hell, also over a defective watch. Questionable source products, slow to non existent massdrop support, from a company with no phone number--I am an extremely disappointed watch collector. Remembering my last watch experience with massdrop going on literally for months, I'll share my story elsewhere.
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bradr
963
Jan 9, 2018
RangelHey @rangel - sorry to hear that you've had two back to back bad experiences with Massdrop. It looks like your first experience was a while back, and while we definitely still have a lot of improving to do we have gotten a lot better in a number of places.
Have you already written a ticket to customer support for this issue? If you have and it's taking a while, I'll follow-up with the team to figure out what's going on. If you haven't, please do so - you can do it from your transactions page: https://www.massdrop.com/transactions
If you do end up feeling that they don't do enough to make things right, please feel free to let me know personally: brad.ross@massdrop.com.
Thanks for the willingness to try us out a second time.
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