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Maniac_Regent
1
Feb 22, 2019
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Maniac_Regent
1
Feb 22, 2019
Maniac_RegentNot a good sign so far. Assembly went okay but after raising the desk up the controller threw up an error and now shows it's raised up to its minimum height. You might notice that the controller says 28.1 inches, but if you look just below you can see the corner of my main desk sitting at 34 inches. Most other company's products appear to zero out the height but the demonstration videos all show the desks working normally. The lack of documentation is quite interesting given that the controllers for all of these desks is more or less the same.
Maniac_Regent
1
May 3, 2019
Maniac_RegentFinally got the desk fixed. Apparently it is a known issue which Vivo doesn't necessarily document. To fix the desk when it is at max height and reading minimum height, Perform the reset as normal, but when the reset starts apply pressure so that the desk lowers. Continue downward until the desk bottoms out and then let the reset finish. Make sure you don't go to the max or min of the height to prevent it in the future.
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