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MillerTech
1
May 11, 2017
I had the triple stand and I could never get the monitors level.
psiclone
405
May 19, 2017
MillerTechJust tilt your head to the side that's lower.
MillerTechI am having the same issue. I believe it is an issue with the tension on the supports for the 2 side monitors. I used vivo's online "contact us" function at vivo-us.com to request a solution. I will let you know when / if they provide one.
psiclone
405
Feb 9, 2018
andrew.andersonIf they reply, " Just tilt your head to the side that's lower. " ...let me know. I could use a laugh.
psicloneThey did reply. The fix was remarkably simple. pop off the plastic covers on the back that cover the screw. Adjust monitor to desired tilt. Tighten screw.
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psiclone
405
Feb 9, 2018
andrew.andersonMmmk...that should have been in the instructions. I thought perhaps you already tried that. I did it on mine when I got it and I haven't had any issues, but I had the 2 monitor version.
andrew.andersonI agree it should be in the instructions. I was looking to void my warranty so until I got instructions from them I wasn't going to start disassembling things.