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Ryouko
86
Nov 23, 2015
Hello Everyone.
I received my order on the 13th of November and contacted support the same day. I could tell something was wrong with my batch of the black Vortex Backlit Doubleshot PBT Keycaps after 15 minutes of use. I contacted support on the same day and have not heard back from them.
Like what @BrainFlush, @Tibincrunch, and many others (from old comments) have said. These keycaps are inconsistent and have quality issues.
The keys differ in quality and in height. Some keys sit lower and some sit higher, this creates a very uncomfortable and awkward feeling when using these keys. Some of the injections in these keycaps are bad, that’s why some of my keys don’t light up properly. Some of my keys will fall out during use because of the poor Cherry MX mold.
I have keys fall off during gaming and from regular typing. I wish I could show you have many times the my keys came out during gaming. But, I can’t record while playing, so I tried to recreate those situations in the videos.
Here are videos that shows how easily the keycaps can fall off. Video 1:

Video 2:
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Yonjo
0
Nov 23, 2015
RyoukoDid you contact Vortex or MassDrop support and how did it pan out?
Ryouko
86
Nov 23, 2015
YonjoHello,
I already contacted Massdrop on the day (Nov 13) that I received the keycaps. Still waiting for Massdrop to respond.
Kennui
160
Dec 2, 2015
RyoukoI watched the video, it doesn't look like you pushed the keycaps in. It's hard to tell from that angle but these need a bit of force to be pushed in. Simply letting them sit on top of the switch is NOT in which is why they're falling off.
Once in, they are fully secure and actually a little too tight for my liking.
The unevenness can also be explained by having the keys actually in.
This is a good set, at least in my experience. They are nice and thick and feel great, coming for stock corsair K95 keycaps.
Backlighting is not the best as the doubleshot method leaves little dark bumps on the underside of the keycap that blocks light. On some keys, it's very noticeable.
For the number row, I had to swap back to the corsair keys because I simply could not see the numbers at all. This is the same with any key that has a legend on the bottom half of the cap.
Ryouko
86
Dec 4, 2015
Yonjo@YonjoLike what I said. I contacted Massdrop support on the 13th of November. I still haven’t heard back from them (today is December 3rd). But I got my money back because Massdrop never responded on the PayPal claim.
Ryouko
86
Dec 4, 2015
@BrainFlushYeah these garbage caps are great! Massdrop support did not help me at all. Luckily PayPal stepped in and refunded my money. What did you do with the garbage? throw it out?
Ryouko
86
Dec 4, 2015
Kennui@KennuiI own several different keycap sets. I know how to put on keycaps. The keycaps I have don’t pop out like these vortex caps. The quality of my other keycaps are also better than these vortex caps.
Which colour set did you buy? I’m glad you don’t have any issues with your keycaps. But if you want my shitty vortex keycaps let me know! I’ll send them to you! Just pay for shipping :D
BrainFlush
6860
Dec 4, 2015
KennuiYes. You're right. We're too stupid to push something down with enough force. My little baby fingers are so weak. Let me drop an anvil on each key to seat them properly. Be right back.
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