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Westone 30 IEMs

Westone 30 IEMs

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How Is the sound quality ?? Can anyone compare it to the w30,w40 or the Shure
I got my 2 Westone 30 and I only tried 1 on so far, no issue (yet?). However, due to all the other posters, I decided to call Jodi and ask about how to register for warranty. But like 'Eldrid' has indicated, Jodi from Westone need the 'receipt' that came with the box. That is where it gets me. I already threw away all the packaging and I have no 'receipt'. Well I did not even know that is the receipt, usually it is a packing slip which I do not care.
Continuing the conversation with Jodi: so I ask if the bar code sticker inside the box is good enough as proof of purchase, surprisingly, the answer is that the bar code is not proof of purchase. Apparently, any one can have the bar code and it is not proof of purchase. And without a paper that indicate the price you paid and the address it is shipped to, there is apparently no proof.
Well it is my mistake as a customer to threw away my receipt but after all, I am a customer and I thought I am dealing with a reputable company. Seriously, I cannot prove my purchase without my physical receipt (a piece of paper with information on it) in this day and age!!??
Now Jodi is polite but the idea of not able to find an alternate means to handle this issue is just not customer service friendly. So I cannot say the experience is a 10/10 like other members here. Now I have to ask Massdrop support to see if they can somehow re-print the receipt. Sigh...
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Thanks and yes. Massdrop has responded and suggested the same. So I called Jodi again and she said that is indeed OK. But then I was told the 'warranty registrstion' option on their website is not working. I can use that online print as a proof of pruchse and submit warranty request if needed in the future. This solves the issue of proof of pruchase. My next question to Jodi was that this type of proof shows no serial number of my devices, so how is that a proof? But she indicates that is good enough proof. Well, I get what I needed. I just hope I do not really have to go throguh the process of invoking warranty. Cheers.
oneeyedgoose
Good to hear your problem got solved.
I have a problem with the right monitor but unlike many (it seems) switching the cables from right-to-left did not fix the problem. It seems to be a problem with the right monitor itself. I had originally contacted Massdrop. They took a few days to respond but here it is: Hello , "Kyle here with Massdrop. I hope this email finds you well! Thank you for reaching out with your inquiry. We are sorry that your Westone IEM's are encountering this issue and we would be happy to assist you. Since this particular item did not come with a manufacturer’s warranty, we can allow you to return it to us for a refund. Below is a link to the prepaid return label you will need to use to send the defective item to us: ..."
It seems like you folks have had more luck with Westone despite Massdrop stating that: "...item did not come with a manufacturer’s warranty..." Would you recommend I reach out to Westone or do you think they'll treat this differently than the defective cable?
Finally, I'm a little concerned that Massdrop didn't state anywhere on the drop that this drop doesn't come with a manufacturer's warranty. Is that typical for drops? I feel that's important enough to put in every drop if that's standard policy. New here so just trying to figure out what the norm is.
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JeronimoColon
Sorry, but that is just plain misinformation but it does not surprise me since MD's customer service had never worked for me either. The J30s come w/a 2 year warranty. Contact Jodi Larson directly since she has been helpful to all of us who contacted her: Jodi Larson larsonj@westone.com
Desastor
Thanks for the reply! I'm sorry but I should have responded sooner. Westone got back to me and said they'd honor a purchase from Massdrop. I just need to show proof of purchase.
Thanks again for chiming in. :)
Recieved mine, tested them, had the cutout error after 1h of use ( while adjusting the cable, as I wear glasses), contacted westone support, they sent out a new cable; all in ONE DAY. Also these IEMs are awesome. Only got my t20i s to compare, but this is like another world ( yeah also different drivers, I know). Let's see if the Noble X can keep up to this thing. Really happy with my purchase. Also I even love these when paired with my Smartphone ( S7E Exynos). If this drops again and you guys have some spare money you should really consider buying these. Thanks Massdrop and Westone for this product
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Fidelity: Westone 30 < Noble X ( Westone 30 < RHA, but can not tell between Noble and RHA ) Fun: Noble X < Westone 30 < Isine 20 Comfort: RHA t20i < Noble X < Isine 20 < Westone 30
Sorry, I can't compare the RHA in terms of fidelity, as I did not use them enough ( also there are these 3 different filters...) Also it just is not fair to throw in the Isine 20, as it double the price tag and open. The sound of the Isine is much more like that of a very good open headphone with that Audeze punchy bass. It's not 100% accurate, but it sounds awesome.
And yeah to answer your first question: In most situations the Westone 30s ( for me!) are at least 2 times as good, as they are far! more comfortable and have that fun sound signature I like when beiing outdoors. As you seem to be looking for fidelity, I don't know if you will be happy with the 30s, as I'd consider them "fun IEMs"; but really good ones. Hope it helps a little
PS: These are just my personal impressions out of my memory. :)
doktor
Thanks buddy
Contacted Westone via telephone on 1/17, a nice rep named Jodi helped me fill out the return form for the cables, All I had to do was wait for them to respond (took one day, very quick response when compared to other companies), after they responded, all I had to do was send them a picture of the PHYSICAL massdrop receipt that came in the box. The company shipped the replacement cables via Fedex 2nd day delivery, by 1/19 , I got the replacement cables.
TL:DR Westone customer service is 10/10, contact them ASAP if you got the left ear channel problem.
Eldrid
I too spoke to Jodi through email, and he or she was very helpful. Didn't take long for them to set up a shipment for a replacement cable, so I couldn't be happier with the service provided.
Chapple
I think that must be Jodi Larson. She is on the ball; I had the pleasure to deal w/her now 3x and each time she was as polite as the first. She is a good, quick problem solver and very personal to boot. Certainly agree with the level of service that they are offering. Considering the positive turn everything had taken, I'll be be looking at more Westone products.
tri flange ear tips are really effective for the left channel giving off problem, I can turn my head and no interruptions
I thought I was lucky and might not have been affected by the left earpiece issue that is described in the comments, but about a week after I received them they started to play up. Now I experience the same issue as many other users.
I have registered them online with Westone and filled out the contact form. Hopefully they can assist.
Edit: Contacted Westone about the issue and they were fantastic 10/10. Sent me a replacement cable -- will report back and confirm it resolved the issue once it arrives.
guys any ideas how to plug out the cable easily ? i try to use brute force but it just dont come out..
fullm3talx
I have had some trouble with this too. However, I found that if I first push it in hard, it seems to come out easier. There also seems to be a sweet spot/angle as brute force wasn't working for me either, so I was surprised when they came out really easily when I tried these steps (through trial and error - got some great blisters experimenting!).
fullm3talx
There used to be videos on Westone but they apparently got pulled. YouTube has a few and folks have recommended wiggling gently left to right while pulling the connector. Others recommend to pull straight out, which works for me. There is apparently differences between unit since they are reportedly seated w/heat. But anywhooo, everybody recommends to keep the pulling out to a pure minimum to avoid a weakening of the seal and connection. It seems that pressure between the unit and the plug (like inserting a fingernail) would help pushing out the connection. Good luck w/that, its a finicky operation.
I just got a call back from Westone CS this morning. CS staff recommended anybody who has a problem to please contact them. They encouraged everybody w/the current problem to first trouble shoot by moving the cable to the opposite channel to test whether the problem switches as well. If it does, they will send you a replacement cable. However, they would like to talk to you first in order to assess whether this is a simple cable issue or something more severe. I got the sense that Westone wants to have its customers happy. My interaction w/the staff member was very friendly, fairly quick and very helpful. So my experience was pretty much identical what JayTheKing69 had experienced.
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I can't exactly remember, but I went for w30 or similar.
Fyve4321
Thank you mate.
No response from Westone CEO as of yet. I'll may call him as I think he had enough time to at least provide a courtesy of a response (and I assume that the email I have is correct as it is at Westone and was listed by himself) Westone statement: " The Golden Rule. We treat people the way we would like to be treated. If you have a problem, we’ll help you solve it. If we make a mistake, we’ll correct it. Our goal is 100% customer satisfaction. " Let's have it then.....
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I registered mine under Westone 30. The serial # is on the back of the box. I contacted them through the web form . They'll ask you the bill. That the packing slip that came in the box. Hope it helps!
Very happy to hear it. I'll give them a call on Monday when I'm home.
Just received mine, from Malaysia... So far, no issues. First time listening to an IEM of this level. Blown away...
Hey guys, I just want to let you guys know that I have contacted Ton* from Massdrop Support Team & he will be sending me a replacement. I will have to wait a few weeks for him to contact the vendor and find a replacement but that's perfectly okay with me. He gave me the two options though, either he will find a replacement or issue a full refund. Since I really like the Westone 30 IEMs, I choose for a replacement. At this time, I will like to thank Ton* from Massdrop Support Team & once I get my replacement I will give you guys an update.
inb4 drop for westone 30 replacement cables
Still haven't received mine... Anyone in Canada received theirs yet? I'm on the westcoast on Vancouver Island... Hopefully it's here soon.
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betavision
Hmm... still haven't received mine and I'm from Vancouver.
betavision
Update, got mine today, and much to my surprise I didn't have any customs fees to pay. They were just in my mailbox. Score!
Folks, just to give you an update. Letter has been sent to the CEO of Westone. I decided to go via email as that may provide a quicker response. I will update as soon as I get something back
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Same here, if I turn my head the sound will cut off on the left side.
Desastor
I have an update. I bought replacement Westone cable for android from Amazon and the problem has gone (so far!). This lends credence to this being a cable issue.
I'm having problems with the left channel as well. I'll swap the cables over tomorrow and see if the fault swaps sides too.
just received mine from singapore! Hopefully dont have the problems you guys mentioned. They sound great! Amazing feeling listening to such IEM. Especially for me since is my first time purchasing high quality IEM
fullm3talx
I had mine for few hours today also amazing experience. Also great comfort and hopefully will not have issues. Will let them burn in tomorrow all day
Can anyone who bought these compare them with the Shure 846's? Assuming the 846's are better, how much better are they for +600 more?
I found them to be ok. My comparison is a set of custom Angies. So they don't seal as well, but they work as my day to day IEMs for exercise.
hey guys, for those who are interested in buying these IEMs I made a quick unboxing and first impression video. I am in no way sponsored by anyone including Massdrop this was my personal purchase but I do want to give Massdrop a big thanks for making these amazing IEM's available for such good price. My first impression is way more then good. As seen in the unboxing video the quality and presentation of W30 is very nice and classy. It screams quality whole time. The IEM's are very light but feel like quality. The cable is very flexible and light, does not drag down the IEM's in any way and there is no noise coming from cable when you wear the IEM's. You might be wondering how they sound? WOW, let me tell you guys I had the HD800, TH900 and few other "Flagship" headphones and nothing comes close. When you factor in the comfort ( you can't feel them so comfy and light) and natural, neutral and balanced sound this is deal of century. The channel separation is first class you can hear instruments position and weight while the artist voice is floating in the air. True audiophile IEM's for just $229 backed by 2 year warranty, unbeatable. Below is the youtube channel with 3 short unboxing videos. Please make sure to subscribe your support matters. www.youtube.com/user/masterfuu
Review is up on head-fi
TheRealVlad
Hey guys just FYI, my review is live on Head-fi front page, enjoy. It also comes with photo's and unboxing videos. If you have a moment to subscribe to my youtube channel it would be cool.
I'm surprised that MassDrop still did not comment on this issue.
Eldrid
I am unfortunately not. My experience w/MD unfortunately is rather negative on these types of issues. I have attempted once to get their help and did not even got the courtesy of a response. If Westone believes in their product, I hope that addressing this issue w/them directly may have a positive impact. Considering that we already have 8 users w/problems and most of the international shipments have not yet reached destinations yet, this error rate will further increase. Let's help each other so that some of us just won't get stuck having to ship back the entire shebang if a replacement cable could resolve the problem.
After having used mine for 5-6 hours today, I did some testing, and found that my pair also comes with the issues listed by other participants on the drop. What I did to confirm that I was affected was at first moving my head around, and eventually my left monitor would intermittently stop working, but I was also able to replicate it just by cupping my left ear, putting a little pressure on the wire. Because some other people in here asked if it was a cable issue instead of an issue with the monitors themselves, I simply tried switching the cable around (because it is ambidextrous), and all of a sudden my right ear piece would cut out when I cupped my ear. I think it's safe to say that it is the cable, but until someone else has actually tried an entirely different cable my limited testing doesn't prove anything for sure.
Chapple
feel much better knowing it's probably a cable issue rather then the left earbud as a whole IMO.
Chapple
Could it be that cable is not attached properly?
Thank you all for the responses. @Desastor appreciate you spearheading this. I've dealt with Westone in the past (about 2-3 years ago) a couple times for my W3's and their CS has been very good (they are known to have good service) as long as you have warranty. However, once they are out of warranty, they will usually offer discounted prices on the comparable model at the time.
I am drafting a letter to Westone explaining the difficulties that some of us having w/the unit. I'd welcome any of you that have problems w/the unit to send me an email via backchannel w/the exact description of the problem you are having (in your own words please). Please know that I will include each of the emails I receive in my letter to emphasize that this is a wide spread issue w/this specific drop, statistically speaking. I have opened the email account westonew3kaputt@gmail.com just for that purpose. Please ensure that your emails are appropriate as I am not going to edit them. If you want, please provide me with your email addresses so that I can ff you any responses I get from Westone. The goal of my letter is to convince Westone to research the issue so that, if it is a cable problem, it could be possibly resolved by Westone just sending a cable replacement instead of us having to send the unit.
Best
Desastor
I sent you an email, and I would appreciate it if you kept me updated on the development.
Chapple
Sure thing
There are now at least 8 of us who have the identical technical problem w/the drop. Assuming 300 units were sold (and I don't believe there were) the known error rate of 2.67% (likely to be an underestimate of the true problem) is just a horrendous fail rate especially for the electronics industry especially bc it seems it's the same issue, which points toward a design or manufacturing error and thus is a systemic problem. I am for sure not happy suddenly having to dish out money to get this fixed, but I am more concerned about the folks that purchased outside the US as they may be facing additional Customs charges as Westone has pointed out. As a first time customer of a Westone product, this does not leave me w/much confidence that Westone produces a high quality product. In my remote past I have worked in quality control applying ISO 9000 standards and know that this type of error rate just cannot happen if someone applies industry standards as the fail rate is just beyond chance. And that was over 20 years ago; I can only imagine that quality control has become much more sophisticated by then. Maybe MD can for once try to get to the bottom of this by, for example, sending out emails to inquire w/all W3 purchasers how big this problem really is so that Westone can actually do some real customer care and not only repair a defective product that they should have known to begin with. I am actually now starting to wonder if MD is a dumping ground for especially electronics products that cannot be sold in the common market. As an example, I have had issues w/ Macaw, JetStream, Genius, Sennheiser and now Westsone that all failed within their warranty period. I stopped purchasing electronics from MD based on these experiences and only bought the Westone bc of of what I read on this board, although my personal experience in terms of quality is below expectation.
These sound absolutely fantastic with my Xiaomi Mi Mix. Funnily enough, they sound even better on my phone than they do plugged directly into my computer. I don't have a ton of experience with audio equipment, so I have yet to invest in an external DAC, but I think I lucked out with the sound quality on my new phone.
Chapple
Agree they are pretty freakin amazing. Listening to them right now. They also sound best with large silicone tips seem to seal pretty well and very , VERY comfortable. This is my first serious IEM although I had many expensive headphones. Honestly for $229 you cant beat the value here. They sound as good as flagship headphones I had (HD800) and best of all extremely comfortable. Really neutral and balanced sound. The slightly boosted bass (maybe 2 to 3 db) is also nice does not bleed into mid range. Overall slam dunk IEMs and for $229 unbelievable value.
My first impressions: these sound better than any other IEMs I've ever tried.
Annoyingly, though, none of the sleeves that came with them *quite* work for me. I've settled on the long red ones, which are good in my left ear but a tiny bit too big for my right ear.
Those with the left ear cutting in and out, has anyone tried changing to a different cable to verify that its the left earpiece itself or a cable defect?
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I also don't have a replacement cable but I noticed that running the cable backwards (L-R and R-L) seems to have resolved the issue, at least temporarily. Also my issue was with the right side rather than the left.
Just tried it, Shure cables DO NOT work, the male part is a bit thicker then westone's male part.
Mine were supposed to be delivered today but I have customs charges to pay so they're currently in limbo. I won't know when they're at the post office either because of Canada Post's brilliant policy of "if this is international registered mail, block the tracking results" even applying to the delivery notice card (that they literally have to track in order to, you know, go pull your package from their back room). I'll have them by Monday, I guess...
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$50.04 for me, right around where I expected it to be. It's written on the delivery notice card, even if I haven't picked the package up yet...
demize
Got em! I'll try them out when I get home, I'm having a celebratory dinner.
Okay, fine, I just don't have anything to eat at home and this restaurant is conveniently located near the post office.
Here is a Westone RMA return letter. Since the letter discusses payment for services, although I am returning it for warranty repair, I have to assume that this is a a form letter covering all basis in case someone sends in a unit not purchased through an approved vendor or that is outside the warranty window. International folks however may get hit w/additional costs if they send the units in for repair as customs apparently like to get paid even for products that had already been imported once. How wonderful for governments to double-dip.....I for my part am not particularly thrilled to shell out shipping charges and insurance for basically a brand new items that broke within 6 hours of use :
Westone wrote: ******* Please see the attached return authorization letter. Please note that costs for out-of-warranty repairs and replacements are the responsibility of the consumer. PROOF OF PURCHASE: Original proof of purchase (paper copy) MUST be included in the box for in-warranty work. Credit card statements do not qualify as proof of purchase. The proof of purchase must be issued by the retailer. If you received an electronic proof of purchase, please print it and include it with your shipment. Please make sure to note your RTS number on the OUTSIDE of your packaging in large, visible print. PLEASE NOTE: If you are a retailer / dealer / audiologist and you are sending this unit in on behalf of a patient or customer, you may satisfy the proof of purchase requirement by including a copy of the original invoice or receipt that you issued at the time of purchase. PLEASE NOTE: If you purchased or received your product directly from Westone, we will need your previous RTS (return) number or sales order number if you do not have a hard copy of your proof of purchase. COMMUNICATION: Cost estimates and quotes for services WILL NOT be available until your product has arrived here and a diagnosis has been completed by our service technicians. For gear that is not in-warranty, you will receive communication from our service department detailing costs for service. Payment will be required prior to the commencement of those services. If your gear is considered in-warranty, service will be performed without any additional communication from Westone. You will receive an email with your tracking information once your return shipment has been processed. Note that Westone will not contact you to verify the arrival of your gear. If you would like confirmation that your shipment is here, please allow two business days after tracking indicates it has arrived before contacting us. This is the typical amount of time it takes for a unit to be diagnosed and entered into the computer system. SHIPPING COSTS: For in-warranty repairs and replacements, customers are responsible only for the cost of shipping the item to Westone for service. Westone will pay to ship in-warranty gear back to the customer. Note that Westone will declare full value of units shipped to international destinations for customs purposes. Although Westone will indicate on shipping documents that the item is a warranty return or replacement, some governments will charge duties and taxes anyway. Duties and taxes associated with these shipments are the responsibility of the customer. Please do not hesitate to call or email if you have additional questions. ************************************
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Desastor
In case anyone does get hit with customs charges on a warranty replacement:
I know in Canada you get an appeals form on the back of the invoice CBSA sticks on the box, so in this case you'd have to pay the customs charges initially and then fill out that form, provide accompanying documentation to show it was a warranty replacement, then mail it to the CBSA. They'll process it and mail you a cheque. Other countries probably have a similar process.
Desastor
I also have the same problem. This is my first IEMS and I really like the sound! I'm so sad that this happened. Hopefully, Massdrop support team will step up and take care of this problem for us.