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JeronimoColon
1
Jan 22, 2017
I have a problem with the right monitor but unlike many (it seems) switching the cables from right-to-left did not fix the problem. It seems to be a problem with the right monitor itself. I had originally contacted Massdrop. They took a few days to respond but here it is: Hello , "Kyle here with Massdrop. I hope this email finds you well! Thank you for reaching out with your inquiry. We are sorry that your Westone IEM's are encountering this issue and we would be happy to assist you. Since this particular item did not come with a manufacturer’s warranty, we can allow you to return it to us for a refund. Below is a link to the prepaid return label you will need to use to send the defective item to us: ..."
It seems like you folks have had more luck with Westone despite Massdrop stating that: "...item did not come with a manufacturer’s warranty..." Would you recommend I reach out to Westone or do you think they'll treat this differently than the defective cable?
Finally, I'm a little concerned that Massdrop didn't state anywhere on the drop that this drop doesn't come with a manufacturer's warranty. Is that typical for drops? I feel that's important enough to put in every drop if that's standard policy. New here so just trying to figure out what the norm is.
doktor
54
Jan 22, 2017
JeronimoColonI'd contact westone before sending em' back. They reply really fast. You got nothing to lose here. Westone Customer Service is 10/10
JeronimoColon
1
Jan 22, 2017
doktorThanks. I just fired off a request. Fingers crossed.
Desastor
336
Jan 28, 2017
JeronimoColonSorry, but that is just plain misinformation but it does not surprise me since MD's customer service had never worked for me either. The J30s come w/a 2 year warranty. Contact Jodi Larson directly since she has been helpful to all of us who contacted her: Jodi Larson larsonj@westone.com
JeronimoColon
1
Jan 28, 2017
DesastorThanks for the reply! I'm sorry but I should have responded sooner. Westone got back to me and said they'd honor a purchase from Massdrop. I just need to show proof of purchase.
Thanks again for chiming in. :)
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