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oneeyedgoose
11
Jan 23, 2017
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Gonbly
3
Jan 24, 2017
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oneeyedgooseCan't you go to the my transactions and download as a pdf file or print out the receipt? It's got the date you purchased, order number, order details, a price you paid & of course your shipping address too. I think you can use that as a proof of purchase.
oneeyedgoose
11
Jan 24, 2017
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GonblyThanks and yes. Massdrop has responded and suggested the same. So I called Jodi again and she said that is indeed OK. But then I was told the 'warranty registrstion' option on their website is not working.
I can use that online print as a proof of pruchse and submit warranty request if needed in the future. This solves the issue of proof of pruchase.
My next question to Jodi was that this type of proof shows no serial number of my devices, so how is that a proof? But she indicates that is good enough proof.
Well, I get what I needed. I just hope I do not really have to go throguh the process of invoking warranty.
Cheers.
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Continuing the conversation with Jodi: so I ask if the bar code sticker inside the box is good enough as proof of purchase, surprisingly, the answer is that the bar code is not proof of purchase. Apparently, any one can have the bar code and it is not proof of purchase. And without a paper that indicate the price you paid and the address it is shipped to, there is apparently no proof.
Well it is my mistake as a customer to threw away my receipt but after all, I am a customer and I thought I am dealing with a reputable company. Seriously, I cannot prove my purchase without my physical receipt (a piece of paper with information on it) in this day and age!!??
Now Jodi is polite but the idea of not able to find an alternate means to handle this issue is just not customer service friendly. So I cannot say the experience is a 10/10 like other members here. Now I have to ask Massdrop support to see if they can somehow re-print the receipt. Sigh...