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Miff
11
Sep 10, 2015
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have just received a customs charge notice for £13.75 (UK delivery).
What the ****?
There is zero mention of customs charges in any emails sent to me from Massdrop, and there is no indication of customs charges at the checkout screen.
This has just increased the cost of this item by 40%!!!
Sep 10, 2015
Microtom
0
Sep 10, 2015
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MiffCustoms are your country's responsibilities, Miff. In Canada, items over $25 can arrive with custom fees, but in this case I got lucky and didn't pay any.
Sep 10, 2015
Miff
11
Sep 12, 2015
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Microtomthough this is true, these amounts are known and could at least be hinted at when purchasing. I have bought many items over the years from non-EU sources and have never had a customs charge, though I suspect the few of applicable cost were marked as a gift. When I have bought expensive items from USA through ebay, the total I pay includes all charges. There is no reason why this functionality couldn't be part of the Massdrop checkout, and might even have saved me £8 in "handling charge" if the import tax had been pre-paid.
Sep 12, 2015
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