• Already a member?
All Drops

WOLF Stackable Watch Tray

All Drops

WOLF Stackable Watch Tray

You are currently viewing a single conversation. Return to Full Discussion

Jsco1follow
15w
Received the 12 stackable box towards the end of November. Was bought as a Christmas gift for my son and although I quickly opened the packaging when I received it, I didn't notice that the bottom tray was missing 6 of the cushions until Christmas morning when my son opened his gift. To cut to the chase Massdrop could not assist and refers me to Wolf, who tells me that that the issue is with their overseas supplier and that they don't have spare parts on hand. Bottom line, we're out of luck. Nobody has tried to resolve this matter. Customer service from both parties lacking. This was my third Massdrop purchase... will need to really think whether it is worth it next time.
thumb_up1replyReply
share Share
more_horiz
valveguy1follow
14w
Jsco
& I just checked my similar set just now. same thing - missing cushions in the bottom tray. think it's a coincidence that it's always the bottom tray that has the missing cushions or a deliberate attempt at pawning off product that has been shipped from the factory incomplete? MD doesn't check before packing & shipping? MD experience is edging towards crapshoot status.
thumb_up0replyReply
share Share
more_horiz
Jsco1follow
13w
valveguy
Good point valueguy, never thought that they could be dumping faulty products, but it sure does look that way.
thumb_up0replyReply
share Share
more_horiz
valveguy1follow
13w
Jsco
yes ... & why should anyone ever buy a wolf product again when their response is "... don't have spare parts on hand"?
imagine if that was the response from an authorized dealer or manufacturer of watches -- would anyone willingly do business with them again? should anyone?

md remains mute on this along with dozens of other different though similar types of complaints regarding other products that they've offered. I've done about a dozen or more orders through md without any serious issues until now ... but, like you, i'm starting to question the value of the experience.
thumb_up0replyReply
share Share
more_horiz
bluzer10follow
12w
Jsco
I just received mine yesterday, took forever apparently 3 different services to reach Canada.
Luckily the 3 X 6 black boxes I ordered were ok and contained all cushions. Good thing since this is my first Massdrop and there wouldn’t be a second one if they didn’t resolve missing items.
Please keep us posted, how this is handled will impact whether I risk a second one!
thumb_up0replyReply
share Share
more_horiz
valveguy1follow
11w
bluzer1
although Jsco stated that Wolf was not able to provide replacement cushions for him, I decided to contact Wolf directly & relay to them my misfortune on this massdrop purchase and queried about whether replacement cushions could be purchased. Wolf customer service confirmed that replacement cushions were not available for this particular model, but much to my surprise, they offered to ship to me (free of charge) a replacement tray with 6 cushions! free of charge <Fdx gnd just delivered this tray a few minutes ago - no charges due>.

so ... I take back any stated or implied words concerning Wolf's customer service. my experience has been nothing short of excellent!
i'm in on the wolf cub watch winders too!
thumb_up1replyReply
share Share
more_horiz

Other Drops

Spinnaker Spence Automatic Watch

Spinnaker Spence Automatic Watch

  • 221purchased
221
sold
160 comments
16h left
Momo Design Pilot Quartz Ladies Watch

Momo Design Pilot Quartz Ladies Watch

  • 15purchased
15
sold
7 comments
16h left
Seiko Core SKX Dive Watch

Seiko Core SKX Dive Watch

  • 193purchased
193
sold
676 comments
2d left
Breda Phase Quartz Watch

Breda Phase Quartz Watch

  • 1purchased
1
sold
2 comments
2d left
Victorinox Chrono Classic Quartz Watch

Victorinox Chrono Classic Quartz Watch

  • 7purchased
7
sold
192 comments
2d left
Concord C2 Chronograph Automatic Watch

Concord C2 Chronograph Automatic Watch

  • 0purchased
0
sold
2 comments
2d left
Momo Design Composito Automatic Watch

Momo Design Composito Automatic Watch

  • 1purchased
1
sold
0 comments
3d left
WOLF Windsor Watch Box

WOLF Windsor Watch Box

  • 145purchased
145
sold
236 comments
3d left
Related Links
Bulova Menu S 0027 Stainless Steel Automatic Dress WatchCasio Edifice WatchPorsche Design Watch Replicaluminox 3050 series quartz watchCt Scuderia Watches SaleKent Wang Bauhaus Watch V 3Alpina Diver WatchVictorinox Maverick Watch StrapOrient Star Classic Automatic Dress Watch Power ReserveVictorinox Quartz WatchuseekGlycine Airman Watch Iphone AppOrient Starfish WatchuseekVictorinox Maverick Watch BandLum Tec WatchuseekTissot Tradition Menu S 0027 Chrono Quartz Silver Dial WatchVictorinox Officeru S 0027 Watch BandGlycine Watch RepairSwiss Army Victorinox Maverick Gs Quartz WatchLum Tec Watch ForumTriwa Watch
  • About
  • Careers
  • Help
  • Privacy
  • Terms
  • Sitemap
  • · · ·
    Privacy
    Terms
    Site Map