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Actionable_Mango
81
Aug 15, 2014
I've read through the entire thread and I have to say that I'm confused about what to expect. There were many complaints of specific quality control problems, but also a response from MD that cancelled the whole batch and provided refunds (or discounts for those who decided to keep them).
So, in order to set proper expectations before I decide to join the drop or not, I hope someone can provide some insight in better detail. Specifically, should I expect any of the following problems from a typical, "acceptable" example:
- Wobbly base - Many tiny white spots where the wood was stretched - Uneven sanding causing noticeable dark patches of stain - Rough spots in the finish that catch on fabric and might tear bits off - Finish is not glossy nor smooth like the marketing photo
Some of these are not so important to me, but others are, so if someone preferably from MD can tell me what would be acceptable or not when they do their QC pass, I would appreciate it. That way I could either buy in confidence, or take a pass and avoid being an unhappy customer.
Mark
3186
Admin User
Aug 16, 2014
Actionable_MangoQC of our latest batches has had no noticeable problems. We check them before they go out- obviously with any product like this, there is variation in quality but it's pretty tight now. Previously, we took what came in and just instantly shipped it, now we discard the ones that are unacceptable.
Realistically if you're not happy with it, you can pay to ship it back to us and we'll ship you a different/second one.
Some from the earlier batches (6-12 months ago) were completely unacceptable, and those are older posts discussing/relating to that. (i.e. ignore posts that are from 4+ months ago, they relate to a different manufacturing and QA process/batch)
Actionable_Mango
81
Aug 17, 2014
MarkOkay, I appreciate the quick reply. I'm in for one of each.
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