WoodLab Royal Glam Headphone Stand Discussions | Drop

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WoodLab Royal Glam Headphone Stand

Oct 21, 2017

I too just received my Black Walnut/Ash Stand, and it's the narrow 3-band version. Between this, the marble wrist rest, and the Boker Kwaiken Wooden Mirror Knife fiasco, I'm done with Massdrop. This was pushed through their warehouse, the box was opened and then re-taped with their tape. They should have noticed this was the wrong product. Don't get me wrong, it's gorgeous, but it's not what I ordered.

Oct 21, 2017

d3rrlck

Oct 23, 2017

White.RabbitI already reported it to Massdrop. You should report your case as well. They're pretty much aware of it (at least to the Customer Support whom I talked to). I have showed them what Kevin told me. She said they're investigating with their logistics team, and will provide the next step.

Oct 23, 2017

White.Rabbit

Oct 24, 2017

d3rrlckThey told me I could send it back for a full refund or keep it, get $5 back and a $5 credit toward another purchase. Frankly, that's bullshit. Now that I understand that the narrow version was from a previous drop (or more current one, can't tell what happened really), I'll try to get them to suck up their mistake and send me what I actually ordered.

Oct 24, 2017

d3rrlck

Oct 27, 2017

White.RabbitYeah that's really a BS as I waited for this stand for a year to appear on massdrop. Nice that Kevin is responsive enough to clear the confusion on me. I have sent them my conversation with Kevin (supplier) just below this post to make them fully aware of what happened. Apparently they did not check or at least investigated as they have said the same thing to me about refund initially. I mean how come they have sent a product when that product is still in production , and their supplier has not sent a single order to Massdrop yet? They told me they will do their best to process my order as originally intended. I'm hoping.

Oct 27, 2017

Sloblo

409

Mar 18, 2018

White.RabbitGood luck with that - I've found the support to be very rigid when it comes to these things. They're also very happy to waste your time with promises that may or may not be followed up on.

Mar 18, 2018