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MaggieBunch1
0
Sep 26, 2017
I received a 10" stacker instead of a 2.5" roll. MD wants me to pay to return their mistake. Or I can keep it and take a $15.00 credit. I paid $36.00 for this and I can not use it!
SandyLucas
771
Sep 26, 2017
MaggieBunch1Hi @MaggieBunch1, We provide return postage labels to members that need to return an item. The last communication you had with our Customer Support team shows you asked the question about paid postage with no response. I flagged this to the team to respond back to your question but do you mind sharing where you read that you have to pay for shipping?
MaggieBunch1
0
Sep 26, 2017
SandyLucasA.) You can return your entire unit for a refund.  B.) You can keep your order as-is and we can issue a partial refund for $15. Please let me know if you would like to proceed and I can get the process started.
SandyLucas
771
Sep 26, 2017
MaggieBunch1Sorry if that wasn't clear. Our customer support team would have been able to clarify that for you with your decision. We will work on verbiage on this end though so that there isn't confusion for others. Thank you for sharing the info.