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Showing 1 of 15 conversations about:
AParksSr
16
Apr 25, 2017
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I ordered the Trapper...it's right on the packing slip. Received the Toothpick, which is worthless to me. Here we go again. Getting really tired of this.
Apr 25, 2017
BrodyChamp
4
Apr 25, 2017
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AParksSrSame thing happened to me. no word yet from customer support.
Apr 25, 2017
awk
1600
Apr 25, 2017
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AParksSrDitto... Ordered a Trapper, got the three blade model. Third time I've gotten the wrong item. Based on past experience, I'll have to poke customer support every 24 hours for a few days, then they will send me a replacement which will also be wrong, then they will throw their hands up and refund everything and I still won't have what I ordered.
Apr 25, 2017
AParksSr
16
Apr 25, 2017
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awkYeah. I have one more item ordered from Massdrop...supposedly shipping soon. I'll be surprised if the exact one I ordered comes. If it's the right one, I may stay with MD. If not, that'll be it. Every person who I recommended to sign up here has left already. Neat site, they just make way too many mistakes.
Apr 25, 2017
AParksSr
16
Apr 26, 2017
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AParksSrMaybe what we should do is watch these comments, and when we see someone who ordered what we got, and received what we ordered, and just work out mailing them to each other. LOL
Apr 26, 2017
BrodyChamp
4
Apr 26, 2017
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awkAny word from customer support? I have put in a request for help with this each day with NO responce
Apr 26, 2017
Mark M.
216
Apr 26, 2017
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BrodyChampHey @awk @AParksSr we're looking into this issue now. We appreciate your patience and will get back to you soon! Thanks all
Apr 26, 2017
pveoq
13
Apr 28, 2017
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Mark M.Same issue here, ordered a Mini Trapper, got a Stockman.
Apr 28, 2017
BrodyChamp
4
May 1, 2017
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Mark M.Any updates??
May 1, 2017
AParksSr
16
May 1, 2017
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BrodyChampI did hear from a lady in their CS, stating that several of us have had this same issue, Brody. Then she asked me to send a picture of the knife, box, and packing slip, which I did. Everything shows their mistake clearly. Since I sent that photo, nothing....
May 1, 2017
BrodyChamp
4
May 1, 2017
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AParksSrSame here, sent the photos and nothing since. That was Thursday.
May 1, 2017
awk
1600
May 1, 2017
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AParksSrSame, and they screwed up another order today, pretty spectacularly (I got a giant machete that they've never even sold on here, in place of a Kizer knife that was limited to 60 units). There must be something fundamentally flawed about their internal procedures that allows this to happen over and over again.
They should just buy the product at their own expense from Amazon/BladeHQ/etc, ship it next day to the customers, and "look into the issue" on their own time.
May 1, 2017
AParksSr
16
May 1, 2017
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awkWow. I think I've made my last MD purchase. Way too many issues with what should be a fairly simple drop ship setup.
May 1, 2017
Mark M.
216
May 1, 2017
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BrodyChampA quick update @ZackLevitt @AParksSr @awk @pveoq: Our Community Support team has confirmed that a follow up email with next steps has been sent to everyone who received the wrong item. We are making sure that this issue is rectified. Please feel free to reach out to us at www.massdrop.com/support, if you have any further questions.
Thank you
May 1, 2017
awk
1600
May 2, 2017
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Mark M.The last message I received had "Important Update" in the subject and said "We are working with the vendor on getting swap options and will keep you posted as we have more information."
Was there another one besides that?
May 2, 2017
BrodyChamp
4
May 8, 2017
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Mark M.Any updates? Been a week
May 8, 2017
Mark M.
216
May 8, 2017
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BrodyChampThe replacements are getting to our warehouse today and should ship out by Wednesday! @awk @BrodyChamp
May 8, 2017
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