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Showing 1 of 660 conversations about:
AntaresX
1
Mar 8, 2017
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Hello XMIT. I just got mine today and was excited to open it up. I do like its nice package. However, when I peel off the plastic wrapper I found many keys falling off. The biggest issue is the "I" Key is broken :(. I hope there is a way you can replace it for me. I've attached the picture below. It cracks and can't stay on the switch.
Thanks in advance.
Data
2004
Data
Mar 8, 2017
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AntaresXYou need to open a case with Massdrop Support on this. Don't wait for XMIT to read about it in the comments.
XMIT
881
XMIT
Mar 8, 2017
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AntaresXI have a spare key. Please send a photo of the front and the back of the key, and your mailing address, to support@xmitkeyboards.com and I'll send one out. I'm raising an issue with the factory on poor packaging - this is incredibly disappointing.
XMIT
881
XMIT
Mar 8, 2017
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DataSo, in general, if you're unsure, contact Massdrop support anyway, but I'll try to jump in when I can.
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