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hconrad42
1
Mar 9, 2017
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XMIT
881
XMIT
Mar 9, 2017
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hconrad42This seems like a stabilizer issue. E-mail supprt@xmitkeyboards.com with some photos and a mailing address, and I'll see about getting a couple of extra stabilizers out to you. Please raise the issue with Massdrop as well.
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First, the right stabilizer on the spacebar will not stay in place. It sits loose in it's spot and pulls up and out during normal use, which eventually results in the spacebar jamming and takes manual intervention to fix.
Second, the backspace has a ton of resistance, it doesn't like to move at all, to the point of being difficult to use sometimes. If I take the keycap off the switch actuates normally, my best guess is that the stabilizers are misaligned, causing it to bind.
I would really appreciate any help in dealing with this issue. I'll send it back to Massdrop if I have to, but I'd love to be able to avoid that.
Edit: Twisting hardish on my backspace makes it a little better, but after hitting it a few times it goes back to binding. It seems like it's probably a stabilizer alignment problem.