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Showing 1 of 56 conversations about:
ashnig
35
Jul 2, 2018
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I just received mine. The DAC only outputs the left channel. Tried this on my phone, computer, and laptop with my Sennheiser 6xx and Hifiman 4xx, which work fine. Unplug the left channel and the right has zero sound at all. I think I got a lemon.
aNdR3.s
3
Jul 5, 2018
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ashnigI just received mine as well and the DAC only outputs the left channel when the headphones are plugged in completely (tried on Mac, Android, and Windows). If you plug it in 3/4 of the way to where it does not "click" into place it will output to both channels however you cant move when its connected otherwise the headphone cable will fall out. Time to contact Massdrop support I suppose.
onevstheworld
14
Aug 24, 2018
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aNdR3.sDid you get your problem sorted out? I've just received mine on the recent drop and it has the same issue.
aNdR3.s
3
Aug 24, 2018
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onevstheworldI ended up contacting support and sending them a few pictures which got the DAC refunded completely as there is no MFR warranty.
onevstheworld
14
Aug 26, 2018
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aNdR3.sThanks for the feedback. Guess I'll have to wait until support gets back to me.
onevstheworld
14
Sep 24, 2018
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aNdR3.sUpdate: MD did refund the cost of the DAC... completely no fuss.
However, despite being defective, the sound it had was nice and clean, so I took another chance on the latest drop. Just took it out of the packet and listening now... both channels are working and sounds super clean on a very sensitive IEM :)
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