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Showing 1 of 26 conversations about:
Logistics Updates: New Delivery Methods
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CanadianPenguin
64
Jan 5, 2017
Please consider getting rid of DHL for Canadian shipments as well. They have rediculous border fees that stop almost all Canadians from buying from you guys if they are involved.
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AlexPk
7197
Community
Jan 5, 2017
CanadianPenguinWill ask Logistics about this.
3
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CanadianPenguin
64
Jan 5, 2017
AlexPkThanks Alex!
Last time I used DHL they dinged me an extra border fee that was literally 50% of the cost of my order. Absolutely outrageous. I've heard many many horror stories.
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rjmana
40
Jan 5, 2017
CanadianPenguinyeah. i've had a number of packages that normally wouldn't have been charged duty since the value wasn't that high, but DHL prepays duty based on their calculation and it gets passed on to us. and thing is, it doesn't even get delivered by DHL to our door - they hand it off to Canada Post. might as well go with USPS which will do the same but at least it's not automatically dinged with customs charges
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neon_tom
11
Jan 5, 2017
rjmanaAnd not only that, but an additional $10 fee for doing you the "favour" of pre-paying duty fees for you!
2
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rjmana
40
Jan 5, 2017
neon_tomto be fair, Canada post also adds a $10 fee for handling IF you have to pay duty haha but at least with Canada post there's a chance it goes through without paying anything..
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Asbrodeus
22
Jan 6, 2017
rjmanaDHL doesn't deliver in US either they hand it off to USPS :)
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rjmana
40
Jan 6, 2017
AsbrodeusYeah. I know that. But the point I'm trying to make is that DHL makes the decision and prepays customs/duty BEFORE handing it off to Canada Post making it such that we Canadians HAVE to pay it, whereas if USPS were to hand it off, Canada post then makes the decision based on the value of the package and sometimes even just goes through even on higher value items. All my items delivered via DHL first have gotten charged even if they were valued under the threshold for customs (about 100cad)
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qqqq1
7
Jan 18, 2017
CanadianPenguin+1 to get rid of DHL from another Canuck. To add insult to injury, in my neighborhood at least parcels that Canada Post delivers for DHL do not actually get delivered to the door - instead, a note is left to pick up the parcel at the Post office. This is because of some special way DHL fees needs to be paid, the postman cannot charge them at the door. Regular USPS/Canada Post will be much better for shipping to Canada. Another alternative is Purolator - AFAIK it is a Canadian company, but B&H (in NY) somehow ships to Canada by Purolator, and it works just great - cheap and fast, no hassles at all. Please look into this if possible.
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