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Data
2004
Data
Jan 6, 2017
Warms my heart, Alex. <3
Any change is welcome. It's awesome to see you guys tackling the problem. If the new FedEx service frequently includes a hand-off to USPS I wonder if we're not going to run into the same problems. But still willing to give it a try. Thanks for hearing us.
ChuckDee
1906
Jan 6, 2017
DataThat was my thought also. Especially when some people (including me) have crappy USPS service. I had a shipment from PMK routed to Texas after it was routed to my local USPS office for no reason.
Data
2004
Data
Jan 6, 2017
ChuckDeeThat kind of sorting problem can happen with any carrier, but because USPS does so much hand sorting with parcels (especially at the local post office level) it tends to be a little more common with them. Your package got tossed in the wrong bin.
I'm not suggesting we go straight FedEx door-to-door. That will be too expensive. The problem with DHL was the class of service we were buying included a mid-route handoff to USPS and it was the handoff that was causing excessive delays and tracking gaps. We were paying DHL to middleman the logistics on a delivery that was ultimately done by USPS, and for not very much cost savings. So what I'd like to see us do is just go straight USPS and bypass the middleman nonsense. Without the handoff there are fewer opportunities for a screw-up and we get a continuous flow of tracking information from a single source (USPS tracking problems not withstanding).
But I'm still eager to try this new system just because literally anything is an improvement at this point.
ChuckDee
1906
Jan 7, 2017
DataI did chalk it up to human error. The first time. Since then... I chalk it up to incompetence. And it's been shipped to the same place (Paris, TX) several times since. And they don't acknowledge the problem, nor refund the shipping.
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