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My keyboard currently works with the initial layout present when I received it. It works on Windows 7, 8 and 10. I recognize that the layout is the default qwerty one from the massdrop configurator (https://www.massdrop.com/configurator/ergodox).
I have tried the default qwerty .hex files from the ergodox ez and from the massdrop configurators. After pressing and releasing the reset button (with a tooth pick, I was advised by the vendor to use a non conductive object), nothing happens on the teensy software (I have tried with "Auto" activated and deactivated). After that reset, the keys are not responsive any more, I have to unplug/plug and it gets responsive again with the default layout.
I have tried resetting with the "Teensy" key in the layer 2 of the massdrop default layout. When pressing the button I hear a plug/unplug sound from Windows, but no flashing happens. The two halves are well connected (I can type normally).
In summary, I am stuck with a working keyboard with the default massdrop layout and none of my many attempts to flash another layout have succeeded.
The only solution I see now is to buy a teensy and to replace the current one, but maybe there is one more thing to try ?