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Jan 14, 2017
This is much less of an issue for sets that ship in presorted trays. I hope that becomes more common as time goes on.
For the bagged, unsorted sets... yeah, it's definitely a concern. There are more opportunities for missing and duplicate caps. 2 weeks sounds a little tight. I would hope Massdrop could allow up to 30 days for people to receive and check their orders. This is especially true for keyboard products that might not get assembled and fully quality-checked for a period of months following a given group buy. Until we get a policy update, I'd suggest checking your drops very thoroughly as soon as you receive them just to be safe.
Chuck, if your set came from SP I'd suggest shooting an email off to Melissa to ask about a single-cap purchase. They might have a few spares if Massdrop isn't willing or able to help you.
For the bagged, unsorted sets... yeah, it's definitely a concern. There are more opportunities for missing and duplicate caps. 2 weeks sounds a little tight. I would hope Massdrop could allow up to 30 days for people to receive and check their orders. This is especially true for keyboard products that might not get assembled and fully quality-checked for a period of months following a given group buy. Until we get a policy update, I'd suggest checking your drops very thoroughly as soon as you receive them just to be safe.
Chuck, if your set came from SP I'd suggest shooting an email off to Melissa to ask about a single-cap purchase. They might have a few spares if Massdrop isn't willing or able to help you.
ChuckDee
1906
Jan 14, 2017
Interesting! Thank you. I wonder if this was a change from their prior return policy, or if the change was elsewhere? If the latter, it would be on me for not seeing it before when I checked the policies (had a difficulty on another item, and saw that thought it sucked, I just hadn't read the fineprint), but I don't recall that clause.
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Any thoughts on this?