Click to view our Accessibility Statement or contact us with accessibility-related questions
Data
2004
Data
Jan 14, 2017
This is much less of an issue for sets that ship in presorted trays. I hope that becomes more common as time goes on.
For the bagged, unsorted sets... yeah, it's definitely a concern. There are more opportunities for missing and duplicate caps. 2 weeks sounds a little tight. I would hope Massdrop could allow up to 30 days for people to receive and check their orders. This is especially true for keyboard products that might not get assembled and fully quality-checked for a period of months following a given group buy. Until we get a policy update, I'd suggest checking your drops very thoroughly as soon as you receive them just to be safe.
Chuck, if your set came from SP I'd suggest shooting an email off to Melissa to ask about a single-cap purchase. They might have a few spares if Massdrop isn't willing or able to help you.
ChuckDee
1906
Jan 14, 2017
DataThanks... I guess my concern is that last bit - if it was stated in policy, then there would be no confusion. Without a stated policy, it's very concerning. Especially as there are problems with drops, making them months late, and they can fall outside of the expected timetable. Overcast was one, which was the reason that I didn't put together the kit until so late.
Data
2004
Data
Jan 14, 2017
ChuckDeeThat's a very good point. They do have a new (dated 3 Jan) return policy on their Terms and Conditions page that clearly defines a 30 day window. I thought this part was particularly applicable to your situation:
" In the event a product exhibits a manufacturing defect or arrives damaged, Massdrop will allow members to return their product for a full refund. The issue must be reported to Massdrop Support no more than 30 days after the item is received. Claims submitted beyond this 30-day period will not be eligible for return.
No replacements will be sourced. " END QUOTE
Perhaps the support person you spoke to was mistaken?
Data
2004
Data
Jan 14, 2017
DataTagging @AlexPeterkin and @YanboWu on this for clarification.
ChuckDee
1906
Jan 14, 2017
DataInteresting! Thank you. I wonder if this was a change from their prior return policy, or if the change was elsewhere? If the latter, it would be on me for not seeing it before when I checked the policies (had a difficulty on another item, and saw that thought it sucked, I just hadn't read the fineprint), but I don't recall that clause.
PRODUCTS YOU MAY LIKE
Trending Posts in Mechanical Keyboards