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ALT V2 not detected with Drop Keyboard Configurator

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Hi, This is my first non-mac keyboard. I was under the impression that this would work out of box with with mac desktop however I am having issues getting the ALT V2 detected with the keyboard configurator software. The keyboard is plugged in and powered on. Apologies if this is very basic or if I have used incorrect language describing my issue, I don't have experience with this. Thank you
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jtgas23
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Alt V2 is designed to be compatible with Mac, as is the configurator software (I use both on a Mac), so it sounds like either something is going wrong or maybe a step is missing in the process. Is the keyboard recognized by macOS? In other words, can you use it to type after plugging it in, prior to any configuration?
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is your keyboard being recognized by your device
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