May 30, 2017

NuForce NE800M Earphones

stopped working after 6 months. No support from Massdrop, no warranty. Buyers beware please checkout what your covered for if anything ( 30 days only in my case) before you buy.
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Hi gz00,

All our products have 1 year warranty. Are you located in the USA?

- Jyri/NuForce
Jyri
No UK.
Jodi (Massdrop Community Support) May 26, 9:02 AM PDT
Hi Andrew,
Thank you for contacting Massdrop Community Support! I am sorry about the headphones not working anymore and I will do what I can to help.
For products that do not have an included manufacturer's warranty, members have 30 days from the date of delivery to report an issue. For products that include a manufacturer's warranty, members must report an issue within the stated warranty period.
After reviewing your transaction, it appears that the time-frame for reporting an issue has passed, which means we are not able to provide a replacement or facilitate a return. We encourage you to try and reach out to the manufacturer to see if they are able to assist you with a replacement.
Thank you for your understanding of this policy. If we can help you with anything else in the future, please contact us.
gz00
Sorry I missed your reply earlier. Let me look into this and come back to you here.

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