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MakoSucks
40
Jul 20, 2017
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So my first order here was the Massdrop x K Bares Miami Dolch DSA Keycap Set. This singlehandedly made me buy my first mechanical keyboard, and instantly made me a fan of Massdrop. Then I had to work 2 days back to back night and morning shift, so I didn't check my e-mail, till the night of the next day when i woke up, and saw an e-mail from massdrop saying there was a problem with my order and i had 24 hours to fix it. it was 48 by the time i read it
Basically my card had a hold on it because i forgot to transfer my pay to my checking, so there was a hold on my card. I sent an e-mail to massdrop and got a basic, standard, automated reply for such an issue, which said, can't do anything. I was heartbroken and posted my sadness on the miami dolche discussion. Then my hero Vigrith somehow relayed some info to Massdrop, and i got a second email that let me update my payment info and i was all set.
Working in a customer service job, I can understand the burocracy behind the process, and having to dissapoint customers even though you don't want to because of a million different variables, that arent allowed to be divulged, sucks, but sometimes its really unavoidable. Plus it helps if you get your payment information right the first time.
The rest of my buys here have been great experiances, so I still love massdrop, even though it burns holes in my wallet, and has somehow made me want to upgrade my pc, buy expensive things to shave my face, learn how to solder to make a led keychain, sharpen knives or build a new pc, or buy a pocket dac just to listen to some crazy ass headphones.
Jul 20, 2017
TTheuns
884
Jul 27, 2017
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MakoSucksThe community here is great, the products are good and customer service is above average. I just wish the Support Team would be more communicative with people that reach out or that they reach out to. For instance: I asked for a refund on a product that was delivered in the wrong color (everyone received the wrong color). I included pictures and invoices and got a reply I needed to send pictures and invoices. Then communication went silent for 6 days, and eventually I checked PayPal to see a refund. No communication on that from the Support Team.
Jul 27, 2017
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