My Kingdom for Smooth ABS SA Keycaps
Every time I build a new keyboard, I go hunting for keycaps. And every time I go hunting, it eventually devolves into a desperate search for SA (or equivalent) profile keycaps with a smooth finish. SA is the ultimate profile, IMHO, and they're relatively hard to come by. Signature Plastics, which is where a lot of SA sets come from like the T0mb3ry SA Carbon set (they might actually hold the trademark on the SA profile if I'm not mistaken), is reportedly going through some management/ownership struggles (last I heard, they're looking for new ownership), and along with apparently the rest of the industry, they seem to be neglecting this superior keycap profile in their own stocks. If you order direct from them, they have a couple themed sets in stock (maybe), but generally you can have any color you want, as long as it's black or white. Drop carries a fair number of MT3 profile sets, which are very similar to SA. But just like SP's SA-P profile, they're made with a different...
Apr 10, 2024
My opinion has pretty much pulled a complete 180 at this point. I used to defend MD as much as I possibly could, I figured people were just complaining cause they didn't understand MD isn't the actual manufacturer of these high-end keycap sets or custom keyboards and people didn't want to wait. Now I realize that while there are still (and will always be) people who complain about this, Massdrop needs some SERIOUS customer service improvement.
Here's the reddit post & linked imgur album that caused me to want to write up this post in the first place (this is not me):
http://imgur.com/a/6kAc1
https://www.reddit.com/r/MechanicalKeyboards/comments/6nd96y/i_knew_massdrop_was_bad_i_didnt_expected_it_to_be/
I have only had ONE negative experience with Massdrop so far, and that was with the Yanbo's closet miscounted inventory fiasco. I understand it was an honest mistake, I was grateful to even get a chance at anything during that event. I did get over it. I'm still ordering stuff from here (exclusives only, nothing else is worth it anymore IMO), but whenever I think about it, it's the cookie-cutter customer service response that really upset me back at that time.
What happened to the OP of this reddit post is WAY worse, and I can't even imagine how I would feel reading that bullshit response after that happened to me. I understand the security issue, but they really couldn't contact them beforehand? Or do anything to ensure he could still PAY for the item that he won't have another chance at for WHO KNOWS how long?
To me, this makes it seem like Massdrop truly doesn't care about their customers. Nothing is more disrespectful to me. They get more flak than they deserve for things that actually aren't their fault, but their customer service needs some serious work.