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Lost package

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I’m looking for advice here, I purchased the global knives last month and the post office delivered them to the wrong address. I’ve discussed this with mass drop and with my mailman and they seem to be unrecoverable. I am now trying to file a claim and being ignored by mass drop. Is there anything I can do that will get a response?
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Shadycheese
26
Feb 26, 2019
chargeback but you could be banned by massdrop
gmurch
1
Feb 26, 2019
ShadycheeseI’m hoping they will re-ship but so far “crickets”
gmurch
1
Feb 27, 2019
ShadycheeseThey got back to me, apparently the snowstorm closed the office yesterday. They are resending the items so I am very happy about this’ll!
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