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broke tip off bogwood rollerball

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Hi Mauricio: I purchased the Grifos bogwood rollerball from massdrop and love it. Unfortunately I broke the plastic tip off the end of the pen when I dropped it on a hard surface. I tried emailing the Grifos support team a week ago but they didn’t reply. Do you know who I might be able to contact to send the pen for repair?
MarcM
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