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aenertia
56
Sep 15, 2017
This does not bode well for me. I have just received a defective Drop of the Ergodox Infinity with 2 Right hand Side PCB's - what does this mean for people like myself who now require support in order to have a product that is usable? Will massdrop refund me or provide the replacement parts? Will Input Club - should we now expect delays with either support forum due to this dispute?
ChuckDee
1906
Sep 15, 2017
aenertiaWhy should this even be a consideration? Again, it's IC designed, MD sold. MD can still source parts to replace your problematic part, and indeed can probably still run drops if they choose, which they probably won't as they chose not to run additional drops of their rev of the Whitefox.
aenertia
56
Sep 15, 2017
ChuckDeeConsumer laws vary widely from country to country. I have no easy legal recourse I can follow in the US and I doubt either MD or IC would agree to engage in my Jurisdiction under my countries laws to resolve issues. So effectively the worst case here is neither party do anything to resolve my issues with the product due to this spat; and I am left up the proverbial shit creek sans paddle. This has happened to me before, by US based companies (**cough EVGA**) selling into NZ.
ChuckDee
1906
Sep 15, 2017
aenertiaWhy do you even have that consideration now? Have you tried for a replacement from MD? Talked to customer service? It seems like a lot of speculation if you haven't...
mikelj
1
Sep 15, 2017
aenertiaEach Ergodox PCB is double sided, both a left and a right.
Edit: Totally not true, the profet ones are, but IC are not
aenertia
56
Sep 15, 2017
mikeljNope - diode placement is not reversible. But more to the point Pin-holes don't align with Cherry switch stems when flipped. I've checked and been discussing with people for possible hack's around the issue; but it's a non-starter.
Some of the Ergodox boards ARE completely reversible the infinity is not; if you had good SMD rework skills and wanted to hand-wire you could probably kludge something for sure. But OOTB this is simply not true of the Infinity PCB's.
mikelj
1
Sep 15, 2017
aenertiaYou're absolutely right, I was thinking about the ones from Profet.
My mistake.
aenertia
56
Sep 15, 2017
ChuckDeeSpeculation by another name is just Strategic planning.
Yes I've contacted support already. I got a reply eventually offering to refund if I send the unit back (not happening unless they provide a Postage Page Envelope - which was not offered).
The other option was; wait and see what they come up with.
I've suggested they ship 2 left hand PCBs as this is most functional solution. If they want anything returned they will need to provide a Postage Paid return envelope; which is going to be painful for them both logistics and cost wise. Whereas providing 2 Left hand PCB will actually create some good will and solve the problem.
ProDangles
1
Sep 18, 2017
aenertiaYou didn't get 2 right hand PCB's, they are designed to be flipped over.
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