Oct 11, 2017

Hacked - Do not buy or store your debit card info on their site. Received no help.

I used to buy quilting fabric from here. I made the mistake of storing my debit card info on this site. I have not purchased from them since February 2016. On Sunday, someone purchased $427 of drones that was charged to my debit card and was shipped to an address that is not mine, does not match my card address nor is in a state where any previous purchase I made was delivered. I contacted them multiple times on Monday morning via email - they have no phone number and all I received was an acknowledgement email. I now am out over $500 thanks to their lack of response and overdraft charges on my account. I have reached out to them multiple times for help with no response. Massdrop - if you read this - please contact me to fix this!

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I did hear back and they are refunding me and canceling the order. The order was placed being sent to a Ukrainian shipping company. Very strange. Thanks Massdrop for your help
You should also reset your password on your Settings page: https://www.massdrop.com/settings/user_info

Make sure to check the box "Log me out of other browsers".
Oh no! I am so sorry to hear about that, I am reaching out to you now through email to help fix this!
Hope this is resolved quickly for you. It has me considering if I should delete my account here. A public acknowledgement of what happened would factor in to that.
This has not happened to me but I hope this gets seen. Bump to the top
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