Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
The nice thing with Sennhesier is their an audio company, really I feel the PX37X isn't so much a "gaming headset" as it is a Sennhesier headphone that happens to have a mic attached to it lol
but I've not really heard his pair in a long time so, ymmv
Firstly, many people rightly expect the marketing and aesthetics of “gamer” headsets will drive the cost up a bit, however there is also a hidden cost for some of these gaming headsets. If the headset design calls for a digital input straight from a gaming console, that can only be served by optical, HDMI, and USB. HDMI is usually connected directly to a TV, and many game consoles have dropped the optical output, so that leaves USB. To get full, native USB sound support, particularly for a surround signal such as the Elite X800 takes, Microsoft and Sony charge headset makers a per-unit royalty fee.
Second, wireless headsets for consoles need a base station with a transmitter, and then the headphone needs to also have a wireless receiver, a Digital to Analog converter (DAC), and an amp, in addition to the regular headphone components of a good driver, good enclosure, and comfortable pads that don’t cause odd peaks and dips in frequency response (uneven sound). Each of these components also take from the budget of the headphone, and often “gamer“ companies usually need to outsource for off-the-shelf OEM components.
Our PC37X, admittedly, is mainly targeted for the PC audience. That means we leave you to make your own decisions about what kind of DAC/amp/soundcard you would like to use and budget for, though we do make our own Sennheiser GSX 1000 (and 1200 model for lag-free local LAN party chat) external sound card with in-house developed virtual surround sound processing which works with any headphone (but is ideally suited for the PC37X), and we also have an optional accessory cable that is shorter and is easy to plug straight into a console controller’s headphone jack (or smartphone/tablet). So, when buying the PC37X, you are just paying for the (good) analog parts of a headset (drivers, microphone, enclosure and comfortable padding).
Sennheiser also has over 70 years of audio experience to bring to our designs. We design our drivers in-house and have our own manufacturing, we design our enclosures with respect to their effect on comfort and sound quality, and our headsets have similar drivers and microphone capsules as our music and communications products except optimized for gaming use.
Hopefully this info explains why our gaming headsets might surprise you with their quality, but feel free to ask and learn!
Thanks for sharing the audio!
As you probably know, headphone design is a balance of many factors, and which trade-offs and advantages we choose is often dictated by the listener’s application. With the HD 4.40 BT, the emphasis was on a portable, wireless form factor to use on-the-go, at an affordable price. For use in public transport or while moving, and to have more mainstream appeal, our listener feedback has showed a strong preference for small earcups because of their light weight and less visually dominating profile. However, on-ear sized closed headphones often present their own comfort challenges, so the HD 4.40 BT has an earcup and pad size in between an on-ear and the HD 500 series (mostly home use) headphones. For your ears, you might find the PXC 480 or 550 to be more comfortable, and still more compact than the HD 500 series (like the HD 569), but that is more expensive.
The PC37X is intended for gaming, which is typically a home-use application, and it can lead to long marathon listening sessions. So, it has the larger earcup size and different comfort structure.
Also, your reasoning makes sense, and if the feedback showed a liking for smaller earpads (which I wasn't expecting), then I guess I might have a different ear size and preferences than the average person. Thank you for the detailed explanation.
Use a re-shipper. Massdrop cannot officially recommend this, but this is what many, many, many participants do. Just read the various threads for recommendations, or there should be India-based forums that discuss which ones to use for minimal fuss.
That being said, I really appreciate you having this detailed discussion about this 'other' product of yours here on Massdrop.