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Hwin
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May 30, 2017
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I'm more of a knitter than a quilter; but the same sentiment rings true- if you act like your shop is the only place to buy supplies, I am less likely to buy there. I have been told to pay to attend "open knit nights" because I did not buy yarn *and* needles- asked to be proven with a receipt!- at the shop that was hosting. I proceeded to walk out and never return.
There is a pretty large grey area between offering exemplary bending-over-backwards-and-losing customer service, and being a sourpuss who considers everyone out to get your bottom line. I have lived in places where local yarn stores communicated with each other and made stock decisions so as not to undercut each other's businesses- and made suggestions to go to each other if somebody truly wanted Hot Pink Specific Yarn. I now live in an area where yarn shops are closing, and the ones left don't communicate with each other- and it shows.
I'm not saying help everyone who comes in with the most in-depth and complicated questions for free, but there is a time and a place to suggest hiring an instructor for lessons or suggesting a different product you (the proprietor) has more knowledge of.
May 30, 2017
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