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Wrist Check

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This is a bit of a repost, as I no longer have this watch... But there is a point to all this. The short version is that Boldr's customer service is god tier.

I'll explain more below

This is the Boldr Explorer GMT, the silver variant with green canvas strap. It had a Ronda quartz movement, satisfying rotatable bezel, and a screw down crown. Awesome watch.

Except it would stop ticking once that crown was screwed in completely. I bought this new, but 2nd hand. Didn't think I'd have much hope getting through to customer service, but I sent in a ticket anyway just before Christmas.

Well I was wrong, oh so wrong. Boldr's team asked me for a tiny $20 service fee (I bought the thing new for $40 off retail). I was told a replacement would be sent as soon as I shipped out my defective piece.

Cool, done deal, I was happy to do so. Except life got in the way and I lost the watch between the holidays and moving just after new years. I gave up on the watch and totally forgot about the $20 or so I paid to Boldr.

Fast forward five months forward to this week in May 2018, and apparently Boldr has not forgotten.

I received an email asking if I had ever sent the watch in, and told them my situation, not to worry bout the $20, and thanked this customer service rep and her team.

She replies asking what variant did I have, and as we speak is asking the Boldr team if they have any spares she can send over, as the model is sold out. Regardless of whether or not I actually get the replacement is besides the point.

Boldr forever has my respect and business from this point forward.
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Bobraz
2631
Jul 7, 2019
Wow. I definitely will be checking them out. Thanks for sharing! Awesome story!
Thanks for the kind words! We treat all BOLDR wearer as family. :)
Bobraz
2631
Jul 7, 2019
TravisTanNow please make a 39mm or 40mm GMT watch pretty please!
AvionNDVR
344
May 17, 2018
Also since this is wrist check, here's today's and everyday choice for the past 4months. Orient Ray Raven on black canvas Barton strap
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